Program Manager Direct-to-Patient Solutions

Accion Labs; Wiesbaden; Hybrid; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Accion Labs is seeking an experienced Program Manager to lead digital Direct-to-Patient solutions in Germany, based in Wiesbaden with hybrid/onsite work. You will drive cross-functional programs across business, IT, operations, healthcare providers, and external partners, ensuring patient-centric journeys and compliant digital platforms.

The role requires 8-10+ years in healthcare/digital health, strong stakeholder management, and familiarity with reimbursement processes and digital product

Qualifikationen

• Bachelor's or Master's degree in Business Administration, Information Systems, Health Economics, Healthcare Management, or a related field.
• 8-10+ years of experience in Healthcare, Medical Devices, Pharmaceuticals, Digital Health, Health Insurance, or related industries.
• Proven experience leading large-scale projects and programs involving multiple stakeholders.
• Strong understanding of digital business models, customer experience, and process optimization.
• Knowledge of the German healthcare ecosystem and healthcare reimbursement processes.
• Excellent analytical, organizational, and stakeholder management skills.
• Strong verbal and written communication skills in both German and English.
• Preferred Qualifications: Experience with reimbursement, payer, or health insurance processes.
• Knowledge of Salesforce, CRM platforms, or E-commerce systems.
• Experience developing, implementing, or managing digital products and customer-facing platforms.
• Background in Diabetes Care, Medical Devices, or Digital Health solutions.
• Experience working in global or multinational organizations.
• PMP, Scrum, Agile, or equivalent project/program management certifications.

Aufgaben

• Drive the evolution and optimization of digital Direct-to-Patient business solutions.
• Analyze, improve, and manage reimbursement processes and patient service workflows.
• Enhance customer journeys and ensure a seamless patient experience across touchpoints.
• Lead complex cross-functional programs involving business, IT, operations, healthcare providers, and external partners.
• Act as the liaison between business stakeholders, technology teams, and third-party partners.
• Gather, prioritize, and translate business requirements into scalable digital solutions.
• Generate data-driven insights and recommendations through customer, market, and business analysis.
• Support strategic initiatives, innovation programs, and digital transformation projects.
• Ensure compliance with healthcare regulations and internal quality standards.
• Drive continuous improvement of digital platforms, services, and operational processes.

Kenntnisse

Stakeholder management

Analytical skills

Organizational skills

Verbal communication

Written communication

German language

English language

Ausbildung

Business Administration degree

Information Systems degree

Health Economics degree

Healthcare Management degree

Tools

Salesforce

CRM platforms

E-commerce systems

Jobbeschreibung

Program Manager Direct-to-Patient Solutions _ Germany

Location: Wiesbaden, Germany (Hybrid/Onsite)

Salary – Market standards

Position Overview

We are seeking an experienced Program Manager to lead and enhance digital Direct to-

Patient (DTP) solutions within a leading healthcare and diabetes care organization.

The ideal candidate will have a strong background in healthcare, digital transformation,

customer experience, and program management, with experience collaborating across

business, technology, and external stakeholder groups.

Key Responsibilities

• Drive the evolution and optimization of digital Direct-to-Patient business
• solutions.
• Analyze, improve, and manage reimbursement processes and patient service
• workflows.
• Enhance customer journeys and ensure a seamless patient experience across
• Lead complex cross-functional programs involving business, IT, operations,
• healthcare providers, and external partners.
• Act as the liaison between business stakeholders, technology teams, and thirdparty
• Gather, prioritize, and translate business requirements into scalable digital
• solutions.
• Generate data-driven insights and recommendations through customer, market,
• and business analysis.
• Support strategic initiatives, innovation programs, and digital transformation
• projects.
• Ensure compliance with healthcare regulations and internal quality standards.
• Drive continuous improvement of digital platforms, services, and operational
• processes.

Required Qualifications

• Bachelor's or Master's degree in Business Administration, Information Systems,
• Health Economics, Healthcare Management, or a related field.
• 8-10+ years of experience in Healthcare, Medical Devices, Pharmaceuticals,
• Digital Health, Health Insurance, or related industries.
• Proven experience leading large-scale projects and programs involving multiple
• stakeholders.
• Strong understanding of digital business models, customer experience, and
• process optimization.
• Knowledge of the German healthcare ecosystem and healthcare reimbursement
• processes.
• Excellent analytical, organizational, and stakeholder management skills.
• Strong verbal and written communication skills in both German and English.
• Preferred Qualifications
• Experience with reimbursement, payer, or health insurance processes.
• Knowledge of Salesforce, CRM platforms, or E-commerce systems.
• Experience developing, implementing, or managing digital products and
• customer-facing platforms.
• Background in Diabetes Care, Medical Devices, or Digital Health solutions.
• Experience working in global or multinational organizations.
• PMP, Scrum, Agile, or equivalent project/program management certifications.