Program Coordinator, Study Abroad & Summer Programs

Schiller International University; Heidelberg; In loco; EUR 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

Schiller International University in Heidelberg seeks a Program Coordinator for Study Abroad & Short Programs to develop and deliver international student programs. You will collaborate with academic and operations teams across GEDU’s network and oversee program delivery, safety, and participant experience.

The role requires strong organizational skills, cross-cultural communication, and willingness to travel to support program delivery and on-site activities. A Bachelor's degree is required.

Competenze

• Bachelor's degree or equivalent.
• 3–7 years of professional experience in study abroad, international education, or related field.
• Experience coordinating complex projects, programs, or student services.
• Advanced Microsoft Office 365 skills (PowerPoint, Excel, Outlook, Word, Teams).
• Excellent written, verbal, and interpersonal communication skills.
• Strong project management and organizational abilities.
• Willingness to travel internationally and to work across cultures.
• Right to work in the country of residence.

Mansioni

• Develop and deliver study abroad, short-term, custom, summer, immersion, and other student programs.
• Manage the student program lifecycle from inquiry through enrolment and post-program follow-up.
• Coordinate timelines, deliverables, budgets, staffing, logistics, and communications.
• Act as operational lead for selected programs and provide on-site supervision when required.
• Improve program design, processes, efficiency, and student satisfaction.

Conoscenze

Project coordination

Communication

Multicultural collaboration

Time management

Problem solving

Formazione

Bachelor's degree or equivalent

Strumenti

Microsoft Office 365

CRM/ERP systems

Descrizione del lavoro

Your mission

GEDU Global Education seeks a highly motivated, organized, and student-focused

Your mission

GEDU Global Education seeks a highly motivated, organized, and student-focused Program Coordinator, Study Abroad & Short Programs (PC) to work closely with the Executive Director of Study Abroad & Short Programs (ED) in the development, enrolment, and delivery of international student programs across GEDU’s global portfolio.

This position will play a critical role in taking programs from initial concept and inquiry through enrolment, preparation, delivery, and post-program evaluation. The PC will collaborate with academic leaders, admissions and recruitment teams, marketing, finance, operations, campus leadership, external partners, and other internal stakeholders across GEDU’s global network.

The successful candidate will be a highly organized professional with strong social acumen who enjoys working with people from different cultures, managing multiple priorities, and finding practical solutions in a fast-paced international environment. The position requires exceptional communication skills, sound judgment, discretion, and the ability to build productive relationships with a wide range of internal and external constituents.

The PC will also work directly with students and, when required, provide hands-on operational leadership for selected custom, study abroad, summer, and short-term programs. This may include international travel to oversee program delivery, student activities, housing, transportation, staffing, cultural programming, and other on-site requirements.

Tasks And Responsabilities

Our Priority

First and foremost, the PC will help GEDU develop and deliver high-quality programs and processes that create a safe, seamless, and transformative student experience.

From the first student inquiry through enrolment, pre-departure preparation, program participation, and completion, the PC will identify opportunities to improve processes, strengthen communication, and ensure that students, families, partners, and internal teams have the information and support they need.

Because this position interacts with virtually every area of the business, the ability to communicate program objectives clearly across different cultures, organizations, and levels of leadership is essential.

Key Responsibilities

Program Development & Delivery

• Work closely with the ED to develop and implement study abroad, short-term, custom, summer, immersion, and other student programs across GEDU brands and operating countries.
• Manage the student program lifecycle from initial inquiry through enrolment, pre-departure preparation, program delivery, and post-program follow-up.
• Coordinate program timelines, deliverables, budgets, staffing, logistics, student communications, and operational requirements.
• Serve as the operational lead for selected programs, including on-site supervision when required.
• Identify opportunities to improve program design, processes, efficiency, and student satisfaction.
  
  

Student Experience & Enrolment

• Serve as a primary point of contact for student inquiries and program-related questions.
• Support students and families throughout the enrolment and preparation process.
• Develop clear and timely student communications, including application, enrolment, pre-departure, travel, housing, and program information.
• Monitor the student journey from inquiry through enrolment and identify opportunities to improve conversion, communication, and engagement.
• Help establish consistent student-service standards across GEDU programs and locations.
  
  

International Operations & Compliance

• Coordinate operational requirements for programs delivered across GEDU's international locations.
• Support compliance requirements for programs involving minors, including appropriate safeguarding, documentation, staffing, and operational procedures.
• Work with local campus and operational teams to ensure programs comply with applicable institutional and country-specific requirements.
• Coordinate international travel, housing, transportation, activities, excursions, and other program logistics.
• Travel internationally as required to supervise programs and ensure successful on-site execution.
• Must be able to meet applicable security and background-check requirements associated with international student programs.
  
  

Systems, Data & Reporting

• Manage and maintain program information within GEDU's ERP/CRM systems.
• Work closely with the ED and other GEDU stakeholders on continuous improvement of systems, processes, reporting, and data accuracy.
• Develop and maintain program trackers, enrolment reports, operational dashboards, timelines, and other management tools.
• Monitor key program metrics and provide regular updates to leadership.
• Identify process gaps and implement solutions that improve efficiency and the student experience.
  
  

Staffing & Budget Management

• Assist with staffing plans for custom, summer, and short-term student programs.
• Assist with identifying, hiring, onboarding, and managing contract staff and program support personnel.
• Assist with staffing budgets and monitor program-related personnel costs.
• Coordinate with finance and operational teams to ensure programs remain within approved budgets.
• Support vendor and external partner coordination as needed.
  
  

Stakeholder & Executive Support

• Coordinate with internal and external stakeholders across multiple countries, time zones, and cultures.
• Support high-level meetings, partnerships, program launches, and strategic initiatives as assigned.
• Represent GEDU professionally with students, families, university partners, vendors, and other external constituents.
• Maintain a high degree of professionalism, discretion, confidentiality, and sound judgment.
  
  

Your Profile

Qualifications

Required

• Bachelor's degree or equivalent.
• 3–7 years of professional experience in student program delivery, higher education, international education, project coordination, student affairs, program management, or a related field.
• Demonstrated experience coordinating complex projects, programs, events, or student services.
• Advanced Microsoft Office 365 skills, including:
• PowerPoint
• Excel
• Outlook
• Word
• Teams
• Exceptional written, verbal, and interpersonal communication skills.
• Strong project management, organizational, and problem-solving capabilities.
• Ability to manage multiple priorities and deadlines in a fast-paced, international environment.
• Demonstrated professionalism, discretion, adaptability, and sound judgment.
• Strong attention to detail and ability to anticipate operational needs.
• Ability to work effectively with individuals from diverse cultural and professional backgrounds.
• Willingness and ability to travel internationally to support student programs.
• Ability to pass required background checks and obtain any required licenses to participate in programs with minors (varies by country).
• You must possess the appropriate right to work documentation in the country of residence.
  

Preferred

• Professional experience in higher education, study abroad, international education, student programs, continuing education, or student affairs.
• Experience managing international programs involving students, particularly minors.
• Experience with CRM, ERP, project management, and collaboration platforms.
• Experience coordinating international meetings, events, partnerships, and stakeholders.
• Multilingual capabilities, particularly Spanish, French, German, Arabic, or other internationally relevant languages.
• Experience working across multiple countries, institutions, or business units.
• Experience with program budgeting, staffing, vendor management, and operational planning.
  
  

About Us

Schiller International University is a global institution with campuses in Madrid, Tampa, Heidelberg, and Paris, offering a U.S.-accredited curriculum designed to prepare students for careers in an interconnected world. Through a combination of experiential learning, challenge-based education, and international mobility, we equip our students with the skills and mindset to become responsible global leaders.

At Schiller, we are committed not only to academic excellence, but also to creating an inclusive and equitable learning and working environment. In alignment with the United Nations Sustainable Development Goals, particularly SDG 5 (Gender Equality), we strive to ensure fair, transparent, and inclusive recruitment and career development practices across all our campuses.

We actively encourage applications from women and underrepresented groups, especially in disciplines where gender imbalance persists, and we are committed to supporting all members of our community in their professional growth and leadership development.

Our approach is supported by a commitment to continuous improvement through data-driven analysis, ensuring that our practices evolve in line with international standards and reflect our values as a global institution.