Program Manager – Global Online MBA

Uniglobaltechnologies; Berlin; On-site; EUR 60,000 - 90,000; Full time

Job summary

ESMT Berlin is seeking a Program Manager for the Global Online MBA to deliver a high-quality, engaging student experience throughout the MBA journey. You will shape how the fully online MBA is experienced, from initial contact to graduation, collaborating with faculty, staff, and students across diverse nationalities.

You will oversee engagement, quality management, events, and operations, ensuring effective communication and a smooth student journey while leveraging education tech and CRM tools.

Qualifications

• Self-starter with ownership and problem-solving skills.
• Excellent written and verbal communication across diverse audiences.
• Experience in online education or with learning platforms is a plus.

Responsibilities

• Develop and maintain relationships with faculty, staff, and external partners.
• Ensure student engagement and oversee quality management and engagement strategy.
• Support students' journey from pre-start to graduation.
• Act as first point of contact for students, handling issues and escalation.
• Collaborate with class representatives to address feedback.
• Plan and coordinate online events and on-campus experiences.
• Conduct surveys and use insights to improve the program.
• Manage operations, content uploads, materials, budgets, and billing.

Skills

Self-starter

Ownership mindset

Problem solving

Team player

Calm under pressure

Detail oriented

Budget management

Clear communication

Educational tech fluency

Tools

Canvas

AcademyFive

Salesforce

Job description

6 international branch campuses in Germany

ESMT Berlin is a leading global business school with its campus in the heart of Berlin. Founded by 25 global companies, ESMT offers master, MBA, and PhD programs, as well as executive education on its campus in Berlin, in locations around the world, online, and in online blended format. Focusing on leadership, innovation, and analytics, its diverse faculty publishes outstanding research in top academic journals. Additionally, the international business school provides an interdisciplinary platform for discourse between politics, business, and academia. ESMT is a non-profit private institution of higher education with the right to grant PhDs and is accredited by AACSB, AMBA, EQUIS, and ZEvA. It is committed to diversity, equity, and inclusion across all its activities and communities.
Our MBA Programs team is responsible for the various MBA programs ESMT is offering. For our team, we are looking for someone who is mainly responsible for our Global Online MBA program as a
Program Manager
40 hours per week | Starting November 1, 2026
who is passionate about creating an outstanding learning experience for students from around the world.

What makes you a great fit

You are a self-starter who enjoys taking ownership, solving problems, and making things happen. You are passionate about education and motivated by creating an excellent experience for students.

You also bring:

• Driven to ensure that our students have an excellent learning experience. Prior experience in online education would therefore be an advantage.
• An excellent team player with a hands-on attitude, a good sense of humour, and the ability to keep calm under pressure while balancing multiple priorities.
• Detail-oriented, with a track record of delivering high-quality services, processes, and outcomes. Experience managing budgets would be an advantage.
• Able to listen well and communicate clearly, both verbally and in writing, to diverse audiences with sensitivity, tact, and empathy.
• Interested in learning about and applying educational technologies, online learning platforms (Canvas, AcademyFive), and CRM tools such as Salesforce; prior experience of all is an advantage.
• Able to interpret, evaluate, and apply policy and procedural requirements.
• Fluent in English, the business language of the school. German language skills would be an advantage.
  

How you'll make a difference

As Program Manager - Global Online MBA, you will play a central role in delivering a high-quality, engaging, and seamless student experience throughout the entire MBA journey.

Working closely with faculty, colleagues, and students, you will help shape how our fully online MBA is experienced - from the first interaction before the program starts all the way through to graduation.

Our students represent more than 50 nationalities and bring an average of 12 years of professional experience, creating an exceptionally diverse and dynamic learning community.
Your responsibilities will include:

• Developing and maintaining excellent working relationships with faculty, administrative staff, and other internal and external stakeholders to deliver a world-class fully online MBA program.
• Ensuring that students are actively engaged with both the program and the broader ESMT community. This includes developing and overseeing the quality management, communication, and engagement strategy.
• Supporting the students’ journey from before the start of the program through to graduation.
• Acting as students’ first point of contact, taking responsibility for reporting, escalating, and responding to issues or concerns.
• Working closely with elected class representatives to listen and respond to student feedback and issues.
• Planning and coordinating online events and on-campus experiences with program office colleagues and, where appropriate, in partnership with students.
• Conducting evaluation surveys and using insights to improve the program, courses, and processes.
• Managing program operations, including preparing documentation, purchasing learning materials, uploading content to the learning management system, and managing budgets, contracts, reporting, billing, grading processes, and student evaluations.

What makes this more than just a job

ESMT offers a collegial and international work environment, with employees representing more than 55 nationalities. We encourage a self-driven mind-set and contributions that create meaningful and lasting impact. We are proud to be an equal opportunity employer, committed to fostering a fair and inclusive workplace where individuals of all identities and backgrounds are welcomed and valued. Fostering diversity, equity, and inclusion enriches our employees, students, and broader community.