Professional Services Consultant - Germany/Switzerland

Fortinet; München; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive Total Rewards package

Flexible work arrangements

Supportive work environment

Zusammenfassung

Fortinet is seeking a Professional Services Consultant in Munich, Germany to engage on-site and drive customer satisfaction by delivering quality technical services during security infrastructure projects.

The role requires 7+ years of experience in network security, with a strong command of FortiGate solutions and excellent communication skills in both English and German. We offer a competitive Total Rewards package and encourage candidates from diverse backgrounds to apply.

Aufgaben

• Assists the Customer during the Think and Build phases of a project.
• Develops and maintains technical project documentation.
• Provisions, customizes and verifies Fortinet configurations.
• Tests Fortinet solutions and verifies system behavior.
• Participates in interoperability/integration testing.
• Recommends and implements Fortinet best practices.
• Resolves and/or escalates technical issues.
• Delivers knowledge transfer to client staff.
• Maintains core competency on Fortinet’s product line.

Kenntnisse

7+ years of experience in LAN/WAN/Network Security Products

Experience with designing and implementing FortiGate solutions

Experience in complex routing and WAN environments

Work experience in maintaining deploying or designing MPLS networks

Exposure to MSSP or managed service environments

Experience in scripting and automation

Excellent communication and technical documentation skills

Proven ability to work independently and in a team

Positive customer service attitude

Fluent in English and German

Ausbildung

University Degree in technical or management discipline

Jobbeschreibung

Job Description

Fluent German required.

Professional Services within Fortinet, is an integral part of the support and services organization, as a result the Consultant will collaborate with their assigned Customer and effectively with peers to drive customer satisfaction. This role is for an on-site engagement.

The Professional Services Consultant works on Customer site, with the aim of providing timely, quality and cost-effective technical services, including vendor expertise during security infrastructure design, deployment, testing and verification, optimization and operation services.

The Consultant instills confidence through their technical ability, focused communication skills and structured approach. This role requires a constant focus on improving technical skills through training or on-job learning opportunities. The Consultant needs to be collaborative and build effective working relationships within the Customer and Fortinet to drive success.

Responsibilities

• Assists the Customer during the Think and Build phases of a project
• Develops and maintains technical project documentation: high/low level design documentation, method of procedure, test plans, configuration templates and scripts.
• Provisions, customizes and verifies Fortinet configurations based on recommended and approved design.
• Tests Fortinet solutions and verifies system behavior
• Participates to interoperability/integration testing of devices that interact with Fortinet products
• Recommends and Implements Fortinet best practices
• Resolves and/or escalates technical issues in a timely fashion
• Delivers general knowledge transfer to client staff.
• Develops and maintains core competency on Fortinet’s product line and technologies.

Job Requirements

• 7+ years of experience in LAN/WAN/Network Security Products.
• Experience with designing and implementing FortiGate solutions (design and implementation) or major 3rd party security solutions.
• Experience in complex routing and WAN environments where BGP, OSFP is a requirement.
• Work experience in maintaining, deploying or designing MPLS networks in particular L3 VPN.
• Exposure to MSSP or managed service environments (Multi-tenancy, monitoring, reporting, supportability)
• Experience in scripting and automation (e.g. ZTP, integration into orchestrator, controllers and dashboard).
• Excellent communication and technical documentation skills.
• Proven ability to work independently as well as in a team in a collaborative environment. Ability to elicit cooperation from a wide variety of sources, including management, clients, and other departments.
• Positive customer service attitude with excellent soft skills.
• English and German language - fluent.

Education

• University Degree in technical or management discipline and/or equivalent extensive work-related experience.

Benefits

We offer a competitive Total Rewards package, flexible work arrangements, and a supportive work environment. We encourage candidates from all backgrounds and identities to apply.