Technical Support Engineer - FortiNAC

Zoomcar; Frankfurt; Vor Ort; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

Zoomcar is searching for a Technical Support Engineer to join our team in Frankfurt, Germany. This role focuses on resolving customer inquiries for Fortigate and FortiAuthenticator, requiring expertise in networking and security.

The ideal candidate will have over 6 years of relevant experience, strong TCP/IP knowledge, and should be fluent in English and German, with excellent troubleshooting skills. Join us in providing exceptional service to our clients.

Qualifikationen

• 6+ years of experience in networking or security.
• Proficient in TCP/IP with hands-on experience on security devices.
• Strong troubleshooting and communication skills.

Aufgaben

• Conduct basic troubleshooting on Fortinet products.
• Gather and analyze configuration information for customers.
• Offer customer education to enhance understanding.

Kenntnisse

Networking or security industry experience

TCP/IP knowledge

Problem-solving skills

Bilingual in English and German

Experience with security devices (Firewalls/IPS)

Jobbeschreibung

Reporting to ETAC Manager based in Kelsterbach, Germany, you would act as the main contact point for our customers and partners for technical break/fix or configuration inquiries for FortiGate and FortiAuthenticator.

In this position, the Technical Support Engineer will:

• Conduct basic troubleshooting on Fortinet products, mainly the FortiGate and FortiAuthenticator, ensuring prompt resolution of customer issues.
• Gather, analyze, and provide recommendations for configuration information, helping customers optimize their systems.
• Collect and analyze customer system information, identifying areas for improvement and suggesting corrective actions.
• Offer customer education to bridge knowledge gaps in networking, product understanding, and related areas.
• Consult technical documentation, bulletins, and release notes to address known issues and provide effective solutions.
• Reproduce customer environments in lab settings, isolate and resolve problems, and propose innovative solutions.
• Follow up on technical cases, ensuring proper escalation, case management, and timely resolution.
• Manage customer communications and expectations throughout the case lifecycle, leading customer management meetings for escalations.

Who We Are Looking for:

We are seeking insightful, inclusive connectors to join our team. You foster collaborative partnerships by the ways in which you seek to understand others, work together, and diagnose complex organizational variables, issues, and opportunities. You have an ongoing sense of drive, informed urgency, and you are attentive to detail. You enjoy implementing holistic solutions that meet and scale with the strategic needs of the organization.

• 6+ years of experience in networking or security industry.
• In-depth knowledge of TCP/IP.
• Hands on experience with security devices Firewalls/IPS/Mail Security Gateways.
• Proficient spoken and written English and German language.
• Excellent troubleshooting and problem-solving skills, enabling effective issue resolution.
• Strong written and verbal communication skills, facilitating clear and effective customer interactions.
• Ability to work in multicultural team environment.

Desirable:

• Understanding of Active Directory and configuration.
• Knowledge of authentication protocols and methods (LDAP, RADIUS, Kerberos, NTLM).
• Experience with VPNs (IPsec, SSL) and implementation.
• Knowledge of database maintenance and SQL.
• Familiar with Web application security and vulnerabilities (experience with exploits is plus).
• Having any of industry certificates (FCP, CCNA, CCNP, CCSP, CISSP).

Reporting to ETAC Manager based in Kelsterbach, Germany, you would act as the main contact point for our customers and partners for technical break/fix or configuration inquiries for Fortigate and FortiAuthenticator.