Professional Quality Business Partner (m/f/d)

Schaeffler Vehicle Lifetime Solutions Germany GmbH & Co. KG; Frankfurt; On-site; EUR 70,000 - 110,000; Full time

Job summary

Schaeffler is seeking a highly motivated Professional Quality Business Partner / Customer Quality & Operative Framework to strengthen the connection between our customers, Business Divisions, and the global Quality organization. You will serve as the primary quality interface for your assigned divisions and customers, ensuring effective complaint management, customer satisfaction, and product quality.

You will drive quality ownership across the organization, coordinate customer-related quality

Qualifications

• Bachelor's or Master's degree required in Engineering, Quality Management, Business Administration, or a related field.
• Several years of experience in Customer Quality, Complaint Management, Quality Operations or Quality Governance.
• Strong understanding of quality standards, complaint processes, and customer-facing quality management.
• Experience working with customers and leading cross-functional problem-solving.

Responsibilities

• Act as the primary Quality Business Partner and single point of contact for assigned Business Divisions.
• Lead customer communication, coordination, and escalation management, serving as the voice of the customer/BD.
• Own and drive end-to-end complaint management, governance, enforcement, and continuous improvement.
• Coordinate cross-functional complaint resolution and guide on complaint handling and quality standards.
• Monitor quality performance and customer feedback, identify risks and improvement opportunities.
• Drive service optimization initiatives balancing customer service quality and reverse logistics efficiency.
• Support releases from a quality perspective.
• Translate Business Division requirements into effective quality solutions and actions.
• Foster close customer relationships through a Quality Key Account Management approach.
• Lead rollout and effectiveness monitoring of the Quality Governance Framework.

Skills

Customer Quality

Complaint Management

Quality Governance

Stakeholder management

Communication

Analytical thinking

Travel willingness

English proficiency

Education

Bachelor's or Master's degree in Engineering, Quality Management, Business Administration, or related field

Job description

Your Key Responsibilities

We are looking for a highly motivated Professional Q Business Partner / Customer Quality & Operative Framework to strengthen the connection between our customers, Business Divisions, and the global Quality organization. In this role, you will serve as the primary quality interface for your assigned Business Divisions and customers, ensuring effective complaint management, customer satisfaction, product quality, and the successful deployment of our global Quality Governance Framework. You will drive quality ownership across the organization, coordinate customer-related quality topics, and ensure consistent execution of quality processes and standards.

• Act as the primary Quality Business Partner and single point of contact ("One Face to the Business Division") for assigned Business Divisions.


• Lead customer communication, coordination, and escalation management, serving as the voice of the customer/BD within the organization.


• Own and drive the end-to-end complaint management process, including governance, enforcement, and continuous improvement.


• Coordinate cross-functional complaint resolution and provide guidance on complaint handling and quality standards.


• Monitor quality performance and customer feedback in the market, identifying risks and improvement opportunities.


• Drive service optimization initiatives, balancing customer service quality and reverse logistics efficiency while ensuring sustainable follow-up.


• Support releases from a quality perspective.


• Translate Business Division requirements into effective quality solutions and actions.


• Foster close customer relationships through a Quality Key Account Management (QKAM) approach.


• Lead the rollout, adoption, and effectiveness monitoring of the Quality Governance Framework across the organization.

Your Qualifications

• Bachelor's or Master's degree in Engineering, Quality Management, Business Administration, or a related field.


• Several years of experience in Customer Quality, Complaint Management, Quality Operations, or Quality Governance.


• Strong understanding of quality standards, complaint processes, and customer-facing quality management.


• Experience working closely with customers and leading cross-functional problem-solving activities.


• Knowledge of product release processes, quality systems, and governance frameworks.


• Strong stakeholder management, communication, and negotiation skills.


• Ability to influence and drive results across international and cross-functional teams.


• Strong analytical and problem-solving capabilities.


• Fluent in English; additional languages are an advantage.


• Willingness to travel.

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation.

www.schaeffler.com/careers