Product Solutions Consultant

Impala Search; Berlin; Remote; EUR 70,000 - 110,000; Full time

Job summary

Impala Search is seeking a Product Solutions Consultant to sit at the intersection of customers, technology and product strategy. You’ll become the go-to product expert, supporting enterprise customers with complex questions and translating conversations into actionable product improvements.

You’ll work directly with Product and Engineering to shape roadmaps, lead workshops, and ensure customer needs are understood and prioritized. This remote-friendly role welcomes German and English fluency.

Qualifications

• Background in B2B SaaS, particularly in customer-facing or product-oriented roles.
• Experience in roles such as Product Specialist, Solutions Consultant, Implementation Consultant or Technical Customer Success.
• Ability to understand sophisticated software products, business processes and technical requirements.

Responsibilities

• Become the go-to product expert for complex customer scenarios.
• Turn customer conversations into product opportunities and requirements.
• Influence the product roadmap with customer insights and real-world use cases.
• Lead workshops and discovery sessions with stakeholders to capture needs.
• Coordinate cross-functional work with Sales, Customer Success, and Engineering.

Skills

B2B SaaS experience

Customer-facing

Product consulting

Job description

You're not here to explain the product. You're here to make it better.

Our client is bringing one of the world's largest and most traditional industries into the digital age. Their ConstructionTech SaaS platform is transforming how construction procurement and tendering work, using technology and AI to replace outdated processes with smarter, more transparent ways of working.

With over €100 billion in bid volume already processed, they're building technology that has a tangible impact on how business gets done across the construction industry.

Now, they're looking for a Product Solutions Consultant who wants to sit at the intersection of customers, technology and product strategy – someone who understands complex software, can challenge the status quo and knows how to turn customer conversations into meaningful product improvements.

Your role: The voice of the customer and the bridge to Product & Engineering.

This isn't a role where you'll spend your days answering tickets or walking customers through basic features. You'll have genuine influence over how the product evolves.

Here's where you'll make an impact:

• Become the go-to product expert: Develop an in-depth understanding of the platform and support commercial teams with complex product questions, technical discussions and customer scenarios.
• Turn customer conversations into product opportunities: Work directly with enterprise customers to understand their workflows, identify challenges and uncover opportunities to improve the platform.
• Influence the product roadmap: Bring customer insights, feedback and real-world use cases to Product and Engineering, helping shape what gets developed and prioritised.
• Lead meaningful customer engagements: Facilitate product workshops, discovery sessions and stakeholder discussions, making sure customer needs are properly understood.
• Drive developments from idea to delivery: Translate business challenges into clear requirements, coordinate customer‑specific developments and keep internal and external stakeholders aligned throughout the process.
• Connect the dots across teams: Work closely with Sales, Customer Success, Account Management and Engineering to ensure everyone understands the product and what customers actually need.

What we're looking for:

You're someone who enjoys understanding how things work, asking the right questions and finding solutions to complex problems. You can comfortably switch between a conversation with an enterprise customer and a technical discussion with developers.

Ideally, you'll bring:

• A background in B2B SaaS, particularly in a customer‑facing or product‑oriented position.
• Experience in roles such as Product Specialist, Solutions Consultant, Implementation Consultant, Product Consultant or Technical Customer Success.
• The ability to understand sophisticated software products, business processes and technical requirements.
• Confidence leading customer workshops, enterprise meetings and discussions with senior stakeholders.
• Strong analytical and problem‑solving abilities, with a talent for translating business challenges into actionable product requirements.
• Experience coordinating initiatives involving customers and internal Product or Engineering teams.
• An interest in AI‑powered productivity tools such as ChatGPT and Claude, and an understanding of how to incorporate them into everyday workflows.

Language requirements: C2-level German is essential, alongside fluent English.

What's in it for you?

• Fully remote anywhere in Germany, or work from the Berlin office.
• Direct collaboration with the Head of Product.
• Real influence over product priorities, developments and the customer experience.
• Exposure to a platform that has already processed more than €100 billion in bid volume.
• Modern equipment, regular team events and an open, feedback‑driven working environment.

Ready to have a bigger impact on the product?

If you enjoy working with customers but don't want your influence to stop at answering their questions, this could be exactly the kind of opportunity you've been looking for.

Join a business modernising a major industry, work directly with Product and Engineering, and help shape software operating at an extraordinary scale.