Product Expert D365 Finance & Operations (m/f/d)

CWS Group; Dreieich; Remote; EUR 70,000 - 110,000; Full time

Job summary

CWS Hygiene is seeking a Product Expert D365 Finance & Operations to strengthen our ERP capabilities. You will contribute to the production support, root-cause analysis, and continuous improvement of our Microsoft Dynamics 365 Finance & Operations platform across Sales and Project Operations processes.

You will work with business users, developers, and IT teams in a highly international environment, focusing on stable operations, documentation, and effective stakeholder communication while

Qualifications

• Strong hands-on experience with Microsoft Dynamics 365 Finance & Operations.
• Experience supporting ERP solutions in a production environment.
• Good understanding of Sales and Project Operations processes.
• Strong troubleshooting and root cause analysis capabilities.
• Experience working with integrations, interfaces, and customized ERP environments.
• Ability to work independently with minimal supervision.
• Excellent communication and stakeholder management skills.
• Strong documentation and knowledge-sharing abilities.
• Experience with testing, issue reproduction, and user acceptance support.
• Fluent English language skills.

Responsibilities

• D365 Finance & Operations operational expertise; own the functional support, stability, and continuous improvement of D365 F&O, focusing on Sales, Project Operations, invoicing, and operational processes.
• Incident investigation and root cause analysis; coordinate resolutions across configurations, data, integrations, and customizations.
• Business-side coordination; translate operational challenges into practical system solutions with stakeholders.
• Functional design, testing and documentation; support design, validation, and documentation of changes.
• Continuous improvement; optimize business processes, platform stability, and operational efficiency.
• Independent work in an international environment while communicating across business and IT teams.

Skills

D365 Finance & Operations

ERP production support

Sales & Project Operations

Troubleshooting & root cause analysis

Integrations & customized ERP

Independent work & initiative

Stakeholder management

Documentation & knowledge sharing

Testing & UAT support

Fluent English

Job description

Product Expert D365 Finance & Operations (m/f/d)

Ref.-No.: JR1014824

Position Summary

CWS Hygiene is the market leader in the field of sustainable hand and toilet hygiene and a pioneer in sustainability within our sector. We are investing heavily in strengthening our internal ERP capabilities and building a world-class D365 Operations organization. To support this journey, we are looking for a motivated Product Expert D365 Finance & Operations (m/f/d) to join our international team.

This is a remote position with occasional travel to Dreieich, Germany.

Mission

The Product Expert D365 Finance & Operations contributes to the product lifecycle with strong expertise, ensuring a balanced view of both business processes and technology.

In this role, you will become a key member of our Product Expert team and help ensure the stability, quality, and continuous improvement of our Microsoft Dynamics 365 Finance & Operations platform. Unlike traditional consultancy roles, this position focuses primarily on operational support, problem-solving, incident investigation, and root cause analysis in a live production environment. You will work closely with business users, developers, architects, support teams, and external partners to resolve complex challenges and continuously improve our ERP landscape.

Key Responsibilities

• D365 Finance & Operations Operational Expertise; Own the functional support, stability, and continuous improvement of Microsoft Dynamics 365 Finance & Operations, with a focus on Sales, Project Operations, invoicing, and operational processes.
• Incident Investigation & Root Cause Analysis; Investigate complex incidents, perform root cause analysis, and coordinate sustainable resolutions across configurations, data, integrations, customizations, and applications.
• Business-Side Coordination; Partner with business stakeholders and technical teams to translate operational challenges into practical and scalable system solutions.
• Functional Design, Testing & Documentation; Support solution design, testing, validation, and documentation to ensure high-quality and business-aligned system changes.
• Continuous Improvement; Drive ongoing optimization of business processes, platform stability, and operational efficiency within the D365 landscape.
• Organizational & Communication; Work independently in a highly customized international environment while effectively communicating and collaborating across business and IT stakeholders.

Requirements

At CWS Hygiene, we know that the right personal and cultural fit is just as important as technical expertise. We are looking for someone who is highly analytical, detail-oriented, and enjoys solving complex ERP challenges.

• Strong hands-on experience with Microsoft Dynamics 365 Finance & Operations.
• Experience supporting ERP solutions in a production environment.
• Good understanding of Sales and Project Operations processes.
• Strong troubleshooting and root cause analysis capabilities.
• Experience working with integrations, interfaces, and customized ERP environments.
• Ability to work independently with minimal supervision.
• Excellent communication and stakeholder management skills.
• Strong documentation and knowledge-sharing abilities.
• Experience with testing, issue reproduction, and user acceptance support.
• Fluent English language skills.

What do we offer?

• Working at CWS Hygiene means joining an international organization where collaboration, ownership, and continuous improvement are part of everyday life.
• You will become part of a supportive environment where people are encouraged to learn, contribute ideas, and grow professionally.
• We offer the opportunity to work with modern Microsoft technologies, collaborate with colleagues across Europe, and make a visible impact on strategic ERP and Finance transformation initiatives.
• In addition, we offer an attractive compensation package with a competitive base salary, depending on your country of residence and relevant experience.
• We also offer flexible working arrangements, modern IT equipment, and a culture that values both personal and professional development.

About CWS Hygiene

With innovative, sustainable, and digitalized service solutions, CWS Hygiene ensures health, safety, and protection in the workplace and in public spaces.

The complete solutions include hand and washroom hygiene for small to large sanitary facilities as well as clean entrances and exits with mats in building complexes, public buildings, and industrial facilities. CWS Hygiene

stands for sustainability: thanks to its rental model, the company offers its customers a so-called "circular economy", thereby contributing to a healthier and safer future.

More than 65,000 existing customers in Germany are supported by over 1,500 employees, with a total workforce of 4,000 across Europe.

CWS Hygiene operates in 15 European countries and is owned by Franz Haniel & Cie. GmbH.

More information at: https://www.cws.com/hygiene