Process, System & Training Specialist (m/f/d)

Carnival Corporation & plc; Hamburg; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Flexible hours

Remote work 3 days/week

30 vacation days

Europe remote 10 days

Employee cruises discount

Corporate perks

Public transport subsidy

Learning & development

Company pension

Pool bikes

Bike leasing program

Modern HQ HafenCity

Job summary

Carnival Maritime, based in Hamburg, is seeking a qualified professional to support and optimize fleet technical business processes. The role focuses on aligning procedures with policies, supporting system implementations, and driving efficiency across shore and fleet teams.

You will coordinate training, provide user guidance, and act as a SME for process, system and data issues. A background in maritime operations and strong English plus MS Office expertise are essential for success.

Qualifications

• University degree or completed professional training in Business Administration, Maritime Management, Process Management, Project Management or a comparable qualification.
• First professional experience in project management, process improvement, change management, training management or system implementation.
• Sound understanding of business process management and continuous improvement, as well as the ability to analyse process, system and data-related issues and develop practical solutions.
• Experience in supporting the implementation and daily use of business systems, including user support, training coordination and the preparation of user guidance.
• Background in maritime, cruise or Fleet Technical Operations environments as well as knowledge of shipboard processes or technical management systems would be an advantage.
• Business fluent English skills and confident use of Microsoft Office 365, especially SharePoint, Excel, PowerPoint and Teams; experience with Power BI, project management tools or RAID/action logs would be a plus.
• Structured and self-driven way of working, the ability to coordinate multiple activities in parallel and strong communication skills to collaborate effectively with cross-functional stakeholders across shore and fleet.

Responsibilities

• Support the optimisation of fleet technical business processes, ensuring alignment with company policies, procedures, and operational requirements.
• Manage and support the implementation, optimization, and daily use of relevant systems and tools within Fleet Technical Operations.
• Coordinate and deliver training activities for office and shipboard users to ensure effective process and system adoption.
• Act as key contact / Subject Matter Expert for process, system, and training-related topics, supporting internal stakeholders and Fleet Teams with guidance and problem resolution.
• Monitor process and system performance, identify improvement opportunities, and manage and support the implementation of projects related to process and system enhancements to improve efficiency, compliance, and user experience.

Skills

Project management

Process improvement

Change management

Training coordination

System implementation

English proficiency

Education

University degree in Business Administration

Maritime Management

Process Management

Project Management

Tools

SharePoint

Excel

PowerPoint

Teams

Power BI

Job description

Introduction

Carnival Maritime: Where maritime excellence thrives!

We are a proud member of Carnival Corporation, responsible for the maritime operations of AIDA Cruises and Costa Crociere.

Founded in 2015, Carnival Maritime is dedicated to enhancing communication between ship and shore. We are committed to strengthening collaboration and cross-functional coordination with our brands.

Our Hamburg-based team comprises a diverse group of professionals with expertise in Marine and Technical operations, HESS, and Technical Procurement.

Our employees create an open, rich, and vibrant working environment through their varied backgrounds, perspectives, and experiences.

As part of Carnival Corporation, we honour the integrity of every ocean we sail, embedding this commitment in everything we do. Anchored in safety, efficiency, and innovation, we empower our brands to meet the highest standards and deliver unforgettable journeys.

Your Responsibilities

• Support the optimisation of fleet technical business processes, ensuring alignment with company policies, procedures, and operational requirements


• Manage and support the implementation, optimization, and daily use of relevant systems and tools within Fleet Technical Operations


• Coordinate and deliver training activities for office and shipboard users to ensure effective process and system adoption


• Act as key contact / Subject Matter Expert for process, system, and training-related topics, supporting internal stakeholders and Fleet Teams with guidance and problem resolution


• Monitor process and system performance, identify improvement opportunities, and manage and support the implementation of projects related to process and system enhancements to improve efficiency, compliance, and user experience

Your Profile

• University degree or completed professional training in Business Administration, Maritime Management, Process Management, Project Management or a comparable qualification


• First professional experience in project management, process improvement, change management, training management or system implementation


• Sound understanding of business process management and continuous improvement, as well as the ability to analyse process, system and data-related issues and develop practical solutions


• Experience in supporting the implementation and daily use of business systems, including user support, training coordination and the preparation of user guidance


• Background in maritime, cruise or Fleet Technical Operations environments as well as knowledge of shipboard processes or technical management systems would be an advantage


• Business fluent English skills and confident use of Microsoft Office 365, especially SharePoint, Excel, PowerPoint and Teams; experience with Power BI, project management tools or RAID/action logs would be a plus


• Structured and self-driven way of working, the ability to coordinate multiple activities in parallel and strong communication skills to collaborate effectively with cross-functional stakeholders across shore and fleet

We Offer

• Flexible working hours & the possibility to work from home for up to three days per week, providing a healthy work-life balance and increased convenience


• 30 vacation days per year


• The flexibility of working remotely for up to 10 days a year across Europe


• The opportunity to work with international experts from more than 50 nationalities in a dynamic and vibrant team, fostering a working environment that promotes Speaking Up, Respecting and Protecting, Improving, Communicating, Listening, Learning, and Empowerment


• Cruises at exclusive discounted prices forall employees, and additionally their family & friends(as from 6 months seniority)


• Exclusive employee benefits and access to corporate perks and offers


• Employers’ contribution toProfiTicketfor local transport


• Diverse learning and development possibilities, enabling you to expand your knowledge and skills in our organization


• Participation in the company pension scheme(starting in your third-year seniority)


• Free use of the pool bicycles for leisurely strolls during your lunch break or weekends


• BusinessBike company leasing program & Egym Wellpass


• Modern headquarters located in the heart of the HafenCity, an innovative urban district that embraces its proximity to the Elbe River