PRN Patient and Family Specialist

Moffitt Cancer Center; Berlin; On-site; EUR 25,000 - 39,000; Full time

Job summary

Moffitt Cancer Center is seeking a Patient and Family Specialist to deliver direct patient and family services, including education, advocacy and referral support, across the Patient Libraries and Welcome Centers.

The role requires excellent customer service, assessment, and active listening, with a focus on reducing anxiety and improving outcomes for patients and families navigating cancer care.

Qualifications

• Bachelor’s degree in related fields or social sciences
• Master’s degree preferred; equivalently, Bachelor’s with two years’ experience in customer service/healthcare
• Preferred: Master’s +1 year in customer service or healthcare; knowledge of medical terminology

Responsibilities

• Provide direct patient and family services including educational, advocacy, hospitality and referral support.
• Assist patients and families in accessing credible cancer information and resources.
• Collaborate with stakeholders to improve accessibility to patient and family services and enhance patient experience.

Skills

Verbal communication

Listening skills

Time management

Microsoft Office

Education

Bachelor’s degree in Business Management, Communications, Education, Information Studies, Marketing, Public Relations, or related fields

Master’s degree or Bachelor’s with two years’ experience in customer service/healthcare

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.

As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.

Summary

The Patient and Family Specialist provides direct patient and family services including educational, advocacy, hospitality and referral services in efforts to reduce anxiety, improve coping, maximize the utilization of health care and improve outcomes. This position requires excellent customer service and assessment and active listening skills, is knowledgeable of internal and external resources and is able to help patients and families obtain and understand credible cancer information to be able to manage the disease and treatment. All efforts are to achieve the objectives of improving the patient and family experience at Moffitt Cancer Center and improve patient safety, quality and satisfaction. This position collaborates with stakeholders to create and implement processes and programs to improve the accessibility to patient and family services, including access to patient education resources. This position involves daily direct patient and family member contact in the Patient Libraries and Welcome Centers and integrates Moffitt Cancer Center service, diversity, and patient and family centered care philosophies in all program development and implantation aimed at enhancing the patient and family experience.

Credentials and Qualifications:

• Bachelor’s degree in Business Management, Communications, Education, Information Studies, Marketing, Public Relations, and Social Sciences degrees such as Social Work and Psychology or related fields
• Masters degree and zero years experience (OR) "In lieu of" a Master’s degree, a Bachelor’s with two (2) years’ experience in customer service, social service, or healthcare is required.
• *Preferred* Masters degree plus one (1) year experience in customer service, social service, or healthcare. Knowledge of medical terminology

Additional Skills/ Specialized Training Required:

• Excellent verbal, written and listening skills
• Working proficiency in Microsoft Office applications, i.e. Word, Excel, Outlook, Power Point, Access, and web navigation
• Managing self: personal organization, time management, multi-tasking and resolving issues.
• Communicating: listening, responding effectively, presenting orally before individuals and groups, writing informally and formally, working cooperatively with others.
• Managing workloads and processes, making sound decisions, managing conflict, planning and organizing

*Preferred*:

• Experience mobilizing innovation and change: conceptualizing, adapting to new situations, takingresponsible risks while recognizing potential outcomes, future focused.
• Demonstrated ability to implement and evaluate new programs.
• Demonstrated knowledge of and passion for patient and family centered care.
• Technology skills: Knowledge and proficiency in using Capstone, Panopto, Zoom, PowerPoint with a demonstratedability to troubleshoot technical issues.

Salary Range

$20.64 - $31.47

Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.

We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

Moffitt Career Site

_ If you have the vision, passion, and dedication to contribute to our mission, _

_ then we have a place for you! _

1. Equal Employment Opportunity

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

2. Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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