PATIENT ACCESS SCHEDULING COORD

Moffitt Cancer Center; Berlin; On-site; EUR 20,000 - 30,000; Full time

Job summary

Moffitt Cancer Center in Tampa, FL is seeking a Patient Access Scheduling Coordinator (PASC) to register patients, schedule appointments, and coordinate with care teams. You will gather accurate information, explain forms, and help patients navigate scheduling across outpatient clinics under direct supervision.

The role emphasizes accurate data entry, strong communication, and the ability to handle multiple priorities in a busy clinic setting.

Qualifications

• 1 year of customer service experience.
• High school diploma or GED.
• Ability to register patients and schedule appointments.

Responsibilities

• Register and check in patients for appointments.
• Schedule orders and appointments requested by care team.
• Explain required registration elements and policies to patients.
• Coordinate with providers to schedule procedures and tests.
• Maintain accurate patient information in systems.
• Collaborate with team members as needed.

Skills

Data entry accuracy

Medical terminology knowledge

Compassionate approach

Office software skills

Attention to detail

Education

High School Diploma or GED

1 year of customer service experience

Tools

Call center software

CRM systems

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.

As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.

Summary

As a Patient Access Scheduling Coordinator (PASC) at the Moffitt Cancer Center, you are responsible for registering patients as they arrive for their visit and for scheduling any orders and appointments requested by the patient’s care team as patients depart within all clinics under direct supervisor. As part of these processes, you are responsible for gathering accurate information, explaining forms and policies, and answering questions from our patients. Focus on scheduling and communicating with patients for future appointments from request lists. Must be comfortable with medical terminology and thrive in an environment with many competing priorities and demands. This position provides administrative support responsibilities associated with one or more outpatient clinics. Is responsible for accurate appointment management and correct coordination of all administrative information between professional staff and the patient.

The Patient Access Scheduling Coordinator (PASC) is a member of the Clinic Access Department at Moffitt Cancer Center.The Clinic Access Department handles more than 6,500 patient calls or appointments weekly, schedules and registers all services for all outpatient visits. ThePASCregisters and schedules patients in the outpatient clinics as part of his or her duties.PASC’s perform these duties face to face with patients. We are currently looking for a Patient Access Scheduling Coordinator(PASC) to join our team.

Position Highlights

• The Patient Access Scheduling Coordinator (PASC) is responsible for registering and checking in patients as they arrive for their visit and for scheduling any orders and appointments requested by the patient’s care team as patients depart.
• PASC’s based in our Call Center perform registration and scheduling of appointments by phone.
• PASC’s gather accurate information, explain forms and policies and answer questions from our patients.
• A Career Ladder is in place to reward high productivity, quality and skills.

Responsibilities

• Perform pre-registration or registration of patients for appointments at the Cancer Center. This includes review of insurance data to ensure that each encounter can be billed appropriately.
• Communicate with the ordering, referring or attending providers and the patient, referring to scheduling guidelines, to correctly schedule appointment procedures.
• Explain required registration elements, including forms, to the patient when required.
• Review documented instructions with patients to ensure they are properly prepared for scheduled procedures, tests and/or appointments.
• Work collaboratively with team members as needed.
• Other job-specific duties as assigned, consistent with level on career ladder.

The Ideal Candidate will have

• An upbeat, approachable and compassionate approach when working individually with each patient. (This is crucial when face to face with patients).
• Accuracy in data entry of patient information in the computer systems.
• Critical thinking skills and a solution focus approach.
• Flexibility to work in various clinics depending on the daily volumes.
• Strong computer skills.
• Knowledge of medical terminology.
• Experience successfully working in an environment with competing priorities and demands and performance metrics.
• Sensitivity and compassion for our patients, who may experience difficulties and challenges as they seek cancer care.
• 1 or more years of experience in a hospital, outpatient facility or physician office performing scheduling or registration duties, or performing data processing and/or customer service.

Credentials and Qualifications

• High School Diploma or GED
• 1 year of customer service experience

Salary Range

$16.50 - $24.04

Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.

We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

If you have the vision, passion, and dedication to contribute to our mission,

then we have a place for you!

1. Equal Employment Opportunity

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

2. Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Read more information about your EEO rights under the law.

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