Premium Support Engineer

SUSE Group; Düsseldorf; Remote; EUR 75.000 - 100.000; Vollzeit

Zusammenfassung

SUSE is seeking a Premium Support Engineer in Düsseldorf to deliver post-implementation product support for enterprise customers. You will diagnose issues, build customer relationships, and coordinate with internal teams to resolve complex problems.

Fluency in German and English, strong problem-solving and communication skills, and the ability to work across a matrix organization are required. Occasional outside-hours work may be needed to ensure service continuity.

Qualifikationen

• Proven technical skills in designing and delivering enterprise-level solutions.
• Ability to troubleshoot and resolve customer issues proactively.
• Fluency in German and English; strong communication and collaboration skills.

Aufgaben

• Provide post-implementation product support to enterprise customers.
• Identify and resolve issues with SUSE products; build customer relationships.
• Coordinate with Sales and Services for opportunities; respond promptly to outages.

Kenntnisse

PaaS

Docker/Kubernetes

Enterprise Linux

Application Delivery

Networking

Red Hat tech

Linux certifications

Interpersonal skills

Customer relationships

Independent work

Ausbildung

Bachelor’s Degree

Jobbeschreibung

## Premium Support EngineerApply: Dusseldorf, Germany: Czech Republic, EMEA: Bulgaria, EMEA: Austria: Spain, EMEA: Full time: Posted Yesterday: 71007818About Us SUSE is a global leader of enterprise open source software. By transforming community innovations into secure, sovereign and AI-ready solutions, SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny. Through industry-leading Linux, Kubernetes, Edge and AI infrastructure solutions, SUSE delivers the flexibility to innovate everywhere—from the data center to multi-cloud and out to the edge. Only SUSE also manages many Linux and Kubernetes distributions. At SUSE, Choice Happens because we prioritize community, interoperability and relentless innovation. Discover how we power mission-critical resilience at www.suse.com.Premium Support Engineer**Job Description****The role** The Premium Support Engineer is assigned to provide support to our enterprise customers with post-implementation product support and is primarily responsible for the identification and resolution of issues with SUSE related products. You will develop business relationships with the customer account's technical and management staff, and support the customer by gaining first-hand knowledge of their system, configuration and business needs. The engineer will use this familiarity to accelerate response time to requests and ensure that solutions are tailored to meet customer's expectations. The engineer's goals are to pro-actively help the customer avoid potential problems and maintain the environment of SUSE technology in an optimal and efficient manner. The engineer will be available to respond in a timely manner (defined in the contract) to any issues that may arise with the implemented SUSE technologies and will utilize resources within the Company as needed to assist with these issues. An engineer will also listen to the needs of the customers for opportunity discovery and forward to the appropriate internal team (Sales, Services) for further development. **Focus Areas** To succeed you will need to demonstrate technical skills in designing and delivering enterprise-level solutions by troubleshooting and providing accurate and timely resolution to customer issues. Your knowledge of open source and ability to articulate the key values of SUSE products, solution and strategy will be a great asset. **Preferred Experience & Skills*** Proven technical skills in designing and delivering enterprise-level solutions in two or more of the following:* Platform-as-a-Service software & Linux container technology such as Docker/Kubernetes etc* Enterprise Linux* Application Delivery* A good understanding of the complexities of networking* Experience in Red Hat technologies would also be beneficial as would any Linux accreditations.* Excellent interpersonal skills* Build and maintain strong relationships with our customers on different levels of their organizations* Proven ability to work independently and take initiative* Position requires flexibility and capacity to work across a variety of activities within a matrix and virtual organizational framework.* Ability to appropriately handle tense/stressful customer situations regarding service outages and issue resolution.* Strong Analytical and problem-solving skills.* Extensive experience in high-tech or software company* Basic MS Office and corporate applications knowledge* Bachelor’s Degree and/or Applicable Experience* May at times be required to work outside of standard business hours* Culture fit with SUSE is essential in the growing organization* Fluency in German and English**Personal Attributes*** Work approach - willing to learn and proactively explore new things daily.* Strong problem-solving skills to diagnose and resolve technical issues* Good priority setting, and collaboration skills.* Customer / service minded.This position is subject to a background check(s), including criminal, credit, and/or employment references. The candidate is required to complete the background check(s) once an offer has been accepted. This will be conducted by SUSE’s external provider, where legally permitted.**Job**Services**What We Offer** **We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.** SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. This is a compelling opportunity for the right person to join us as we continue to scale and prosper. If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now! We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics. **Sounds like the right fit for you?** Click **A****pply** to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our **Talent Community.**