Customer Success Manager - Public Sector (Germany)

suse; Deutschland; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

SUSE is seeking a Customer Success Manager for the Public Sector in Germany. You will manage strategic government accounts, guiding them through modernization while navigating digital sovereignty and regulatory requirements.

In this role you will own long-term relationships, define CSPs, and collaborate with Sales, Support, and Engineering to ensure value realization. Fluent German and English are required for executive engagements.

Qualifikationen

• Experience in a Customer Success, Account Management, or similar customer-facing role in enterprise environments.
• Experience working with public sector customers or highly regulated industries is a strong advantage.
• Strong understanding of enterprise IT environments, cloud, and open source technologies.
• Ability to navigate complex organizations and influence stakeholders across multiple levels.
• Experience working with senior IT leadership and decision-makers.
• Strong communication, stakeholder management, and alignment skills.
• Structured and strategic mindset, with the ability to operate in ambiguous environments.
• Proven track record in driving customer adoption, retention, and long-term growth.
• Fluency in German and English.

Aufgaben

• Own and manage long-term relationships with public sector customers, acting as a trusted advisor.
• Define and drive Customer Success Plans aligned to customer strategies and public sector priorities.
• Lead end-to-end customer lifecycle from onboarding through adoption and renewal.
• Drive adoption of SUSE solutions within sovereign infrastructure and regulatory context.
• Collaborate with Sales, Support, Services, and Engineering to ensure consistent outcomes.
• Provide feedback to influence product direction and go-to-market strategies.

Kenntnisse

Customer Success

Account Management

Public sector experience

Stakeholder management

German/English bilingual

Jobbeschreibung

About Us

SUSE is a global leader of enterprise open source software. By transforming community innovations into secure, sovereign and AI-ready solutions, SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny. Through industry-leading Linux, Kubernetes, Edge and AI infrastructure solutions, SUSE delivers the flexibility to innovate everywhere-from the data center to multi-cloud and out to the edge. Only SUSE also manages many Linux and Kubernetes distributions. At SUSE, Choice Happens because we prioritize community, interoperability and relentless innovation. Discover how we power mission-critical resilience at www.suse.com .

Customer Success Manager - Public Sector (Germany)

Job Description

About the Role

As a Customer Success Manager (CSM) for the Public Sector at SUSE, you will be responsible for managing and growing relationships with key government and public sector organizations across Germany.

In this role, you will act as a trusted advisor to strategic accounts, supporting customers in modernizing their infrastructure while navigating increasing requirements around digital sovereignty, data control, and regulatory compliance.

Germany is at the center of Europe's digital sovereignty agenda, with public institutions increasingly prioritizing open, sovereign technology platforms to strengthen transparency, operational control, and long-term flexibility. SUSE is well positioned in this space through its open source infrastructure portfolio, including SUSE Linux and Rancher.

You will take ownership of a highly strategic portfolio, working closely with customers to align SUSE's solutions with long-term modernization programs and platform strategies. Success in this role requires the ability to operate effectively in complex public sector environments, influence senior stakeholders, and guide customers through large-scale transformation initiatives. You will collaborate closely with Sales, Support, Services, and Engineering to ensure a consistent customer experience, while also identifying opportunities to expand SUSE's footprint across government organizations.

Focus Area

• Own and lead long-term relationships with public sector customers, acting as a trusted advisor across technical and business stakeholders
• Define and drive Customer Success Plans (CSPs) aligned to customer strategies and public sector priorities
• Take end-to-end ownership of the customer lifecycle, from onboarding through adoption, renewal, and long-term growth
• Drive adoption of SUSE solutions within the context of sovereign infrastructure, regulatory requirements, and long-term platform strategies
• Lead customers through complex modernization initiatives, including cloud transformation, container adoption, and platform standardization
• Drive measurable value realization across SUSE's open infrastructure portfolio
• Partner with Account Executives to identify and execute on strategic growth opportunities across agencies, departments, and use cases
• Orchestrate cross-functional collaboration across Sales, Support, Services, and Engineering to ensure consistent customer outcomes
• Provide structured feedback and insights from public sector customers to influence product direction, go-to-market strategy, and internal priorities
• Facilitate and lead Quarterly Business Reviews (QBRs), aligning senior stakeholders on progress, risks, and opportunities
• Proactively monitor customer health, identify risks early, and define mitigation strategies
• Support subscription renewals and contribute to long-term account growth and retention
• Build and maintain strong relationships at senior management and executive level within customer organizations

About You

• Experience in a Customer Success, Account Management, or similar customer-facing role in enterprise environments
• Experience working with public sector customers or highly regulated industries is a strong advantage
• Strong understanding of enterprise IT environments, cloud, and open source technologies
• Ability to navigate complex organizations and influence stakeholders across multiple levels
• Experience working with senior IT leadership and decision‑makers
• Strong communication, stakeholder management, and alignment skills
• Structured and strategic mindset, with the ability to operate in ambiguous environments
• Proven track record in driving customer adoption, retention, and long-term growth
• Full professional fluency in both German and English

Job

Revenue Generation Non-Sales

What We Offer

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.

If you're a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting lega