Premium Corporate Customer Support Analyst – SDM

Jobtailor; Deutschland; Vor Ort; EUR 25.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a coordinator-level IT support professional in Germany. You will provide direct support to coordination and guide the assistants team, while ensuring high-quality client relations and partner satisfaction.

Ideal candidates have experience in user support, IT basics, and strong email/phone etiquette. A plus is current study in computer networks and related disciplines, plus some CAC/CSE/SDM experience.

Qualifikationen

• Experience providing user support.
• Knowledge of IT (hardware and software).
• User-level computer skills.
• Basic knowledge of TCP/IP networks is desirable.
• Knowledge of fiber infrastructure is desirable.
• Knowledge of radio infrastructure is desirable.
• Good formal email writing and telephone etiquette.
• Currently enrolled in Computer Networks, Systems Analysis and Development and/or related fields is a plus for the selection process.
• Preferably at least 6 months’ experience as a CAC/CSE/SDM assistant.
• No disciplinary measures received in the last 6 months.
• Knowledge of computer applications and Google tools, especially Excel.

Aufgaben

• Strategic Support: Provide direct support to coordination and guide the assistants team.
• B2B Relationship: Ensure excellent corporate service focused on partner satisfaction and retention.
• Process Management: Monitor service workflows with a critical eye and attention to detail.
• Support the customer service team, ensuring quality, speed and efficiency in client relations.
• Monitor performance indicators and propose improvement actions when necessary.
• Provide direct support to the team during service interactions, ensuring alignment and process standardization.
• Promote a collaborative, positive and motivating environment among team members.
• Act as the Coordinator’s direct point of contact, providing full support for the area’s operational and strategic demands.

Kenntnisse

User support

IT knowledge

Network basics

Ausbildung

Studies in Computer Networks

Tools

Excel

Google tools

Jobbeschreibung

Responsibilities

• Strategic Support: Provide direct support to coordination and guide the assistants team.
• B2B Relationship: Ensure excellent corporate service focused on partner satisfaction and retention.
• Process Management: Monitor service workflows with a critical eye and attention to detail.
• Support the customer service team, ensuring quality, speed and efficiency in client relations.
• Monitor performance indicators and propose improvement actions when necessary.
• Provide direct support to the team during service interactions, ensuring alignment and process standardization.
• Promote a collaborative, positive and motivating environment among team members.
• Act as the Coordinator’s direct point of contact, providing full support for the area’s operational and strategic demands.

Requirements

• Experience providing user support.
• Knowledge of IT (hardware and software).
• User-level computer skills.
• Basic knowledge of TCP/IP networks is desirable.
• Knowledge of fiber infrastructure is desirable.
• Knowledge of radio infrastructure is desirable.
• Good formal email writing and telephone etiquette.
• Currently enrolled in Computer Networks, Systems Analysis and Development and/or related fields is a plus for the selection process.
• Preferably at least 6 months’ experience as a CAC/CSE/SDM assistant.
• No disciplinary measures received in the last 6 months.
• Knowledge of computer applications and Google tools, especially Excel.

Core Competencies

Demonstrates expertise in B2B relationship management and process oversight, ensuring high-quality user support and operational efficiency. Proficient in IT knowledge, including hardware, software, and network fundamentals, while fostering a collaborative team environment.