PRADA Client Advisor (m/f/d)

Prada Group; Berlin; On-site; EUR 26,000 - 34,000; Full time

Job summary

PRADA Store in Berlin Kudamm is seeking a passionate Client Advisor to deliver exceptional luxury service. You will engage with clients, understand preferences, and offer expert guidance to enhance their brand experience.

Fluent German and English are required. You should stay current with fashion trends, maintain high shop floor standards, and help achieve personal and store KPIs while protecting stock and upholding Prada values.

Qualifications

• Fluent written and spoken German and English is required.
• Prior experience in luxury retail is preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Welcome and serve customers to provide an excellent in-store experience.
• Develop client relationships through a personalized approach and CRM tools.
• Proactively engage in cross-selling to achieve individual sales targets and KPIs.
• Stay up-to-date with fashion trends and competitors to serve clients better.
• Demonstrate brand and product knowledge to customers.
• Handle customer complaints by liaising with the line manager when needed.
• Maintain high shop floor standards and visual merchandising in line with guidelines.
• Contribute to store security and prevent stock loss.

Skills

Fluent German

Fluent English

Customer service

CRM familiarity

Tools

CRM software

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB DETAILS

We are seeking a passionate and dedicated Client Advisor (m/f/d) to join our dynamic team in our PRADA Store in Berlin Kudamm. As a Client Advisor, you will embody the essence of PRADA, ensuring that every customer interaction reflects our commitment to excellence. You will engage with our clients, understand their unique preferences, and offer expert advice to enhance their brand experience.

At PRADA, we are renowned for our unwavering commitment to luxury, style, and innovation. As one of the global leaders in the fashion industry, we are dedicated to delivering exceptional experiences to our esteemed clientele. Our brand represents a fusion of tradition and modernity, and our Client Advisors play a pivotal role in providing personalized service and creating memorable moments for our discerning customers.

RESPONSIBILITIES

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross-selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensuring a high level of security and is attentive to preventing product thefts.

KNOWLEDGE AND SKILLS

Excellent communication and interpersonal skills with the ability to connect with a diverse clientele.

Strong sales and negotiation skills, with the ability to meet and exceed sales targets.

Passion for luxury fashion trends, and an understanding of the luxury retail market.

Fluent spoken German and English expected.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.