Operations Coordinator – Community Management, Gaming

Jobtailor; Deutschland; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Flexible work environment

Work-life balance

Diverse and inclusive company culture

Zusammenfassung

Dormont Manufacturing Co is seeking an Operations Coordinator to manage operational health within the department. This role involves driving annual reviews, facilitating performance awards, and onboarding new hires, all within a remote work setting that emphasizes flexibility and work-life balance.

The ideal candidate should have a minimum of 2 years’ experience, be proficient in managing remote teams, and possess strong communication and organizational skills. Join us in a fun, inclusive environment that supports your professional growth.

Qualifikationen

• Minimum of 2 years’ experience in business administration.
• Experienced in working remotely and with remote teams.
• Basic knowledge of social media.
• Excellent time and project management skills.
• Strong communication skills and attention to detail.

Aufgaben

• Drive the annual review process including creating self-evaluation forms.
• Calculate and facilitate performance awards based on regional salary averages.
• Partner with regional HR and People Managers to administer disciplinary actions.
• Act as point of contact for evaluations and KPI updates within Workday.
• Track medical leaves and time-off requests coordinating with regional HR.
• Conduct audits of local tracking tools for payroll accuracy.
• Coordinate hardware needs with the Technology Operations Manager.
• Manage the Project Hardware Matrix for freelancers.
• Execute offboarding tracking tasks and Leaver updates.
• Ensure specific regional legal requirements are met.
• Proactively solve issues and bottlenecks in processes.

Kenntnisse

Business administration experience

Experience working remotely

Basic knowledge of social media

Time management skills

Strong communication skills

Attention to detail

Jobbeschreibung

The Keywords Social Pillar is a global team of 200+ social specialist professionals providing expert social media services to gaming and entertainment clients spread across 4 global studios within Keywords Studios.

As well as getting to work with some of the world’s greatest games, we offer the chance to join a thriving community, and to develop your skills and career alongside a diverse, global team.

We are currently seeking an Operations Coordinator, responsible for the end‑to‑end operational health of the department. Sitting within the operations team, this role ensures that global performance processes are followed, technical blockers are escalated, and the lifecycle of both full‑time employees and freelancers is managed with precision. You will act as the primary liaison between department leads and regional HR/IT teams across North America, Europe, South America and Asia.

This position is offered on a fixed‑term basis and is expected to last for approximately one year.

Your Impact:

• Evaluation Lifecycle: Drive the annual review process including creating self‑evaluation forms and tracking completion
• Incentives & Awards: Calculate and facilitate performance awards based on regional salary averages; coordinate payments through the Workday ticketing system.
• Disciplinary Support: Partner with regional HR and People Managers to correctly administer disciplinary actions or performance plans (PIPs) for the global team.
• Workday Administration: Act as the point of contact for “One File” evaluations and global KPI updates within Workday.
• Leave Management: Track medical leaves, “Leaver Alerts,” and time‑off requests, coordinating closely with regional HR (e.g., Canada, Germany, Spain).
• Payroll & Hours: Conduct monthly and bi‑weekly audits of local tracking tools for the US, Canada, and Mexico to ensure payroll accuracy.
• New Hire Experience: Coordinate hardware needs with the Technology Operations Manager, schedule regional L&D inductions, and conduct intro check‑ins during the first 90 days.
• Equipment Logistics: Manage the “Project Hardware Matrix.” For freelancers, ensure all serial numbers, KWS tags, and return values are documented in contracts before shipping.
• Exit Management: Execute all offboarding tracking tasks and “Leaver” updates for departing staff.
• Compliance: Ensure specific regional legal requirements are met
• Continuous Improvement: Proactively look to solve issues and bottlenecks in processes and systems delaying or preventing the team delivering high quality work

Requirements

Your Experience:

• Minimum of 2 years’ experience in business administration
• Experienced in working remotely, and with remote teams
• Basic knowledge of social media
• Excellent time and project management skills
• Strong communication skills and attention to detail

Benefits

Company culture you ask? Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world. As a remote role, we offer flexibility and a nice work‑life balance. We work on exciting projects with global brands. We help the world’s greatest game development/publishing studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.

Additional Information

Role Information: EN

Studio: Keywords Studios

Location: Europe, Americas, United Kingdom, Ireland, United States

Area of Work: Community Management

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote