Personal Shopping and Client Relations Manager - MW/FJ Expert (f/m/d)

Mytheresa; Aschheim; Hybrid; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Staff discount 30%

Company pension

Language courses

Employee share purchase plan

Social day

Mobility support

Job summary

Mytheresa is a leading luxury multi-brand digital platform seeking a Personal Shopping and Client Relations Manager to be based in Munich. You will act as the primary contact for top clients, developing one-to-one relationships and driving sales while curating personalized shopping experiences.

The role emphasizes excellent service, fashion knowledge, and collaboration with buying and marketing teams. Ideal candidates have 3–5 years in luxury fashion, a passion for fashion and tech, and fluency

Qualifications

• 3–5 years in luxury fashion, preferably in e-commerce.
• Fluent in English; other languages are a plus.
• Strong client service mindset with a sales-driven approach.

Responsibilities

• Act as the point of contact and ambassador to Mytheresa's top clients.
• Develop one-to-one client relationships through regular communications and reference order histories.
• Increase spend and loyalty by understanding customer style needs and suggesting items from weekly uploads.
• Create and implement new selling ideas to hit sales targets.
• Drive acquisition opportunities and participate in VIP events for top customers.
• Update customer preference sheets and profiles regularly.
• Coordinate with buying and brand marketing teams for re-orders of sold-out pieces.
• Stay informed on the latest fashion and lifestyle trends.

Skills

Client relations

Sales-driven

Communication

Tech savvy

Organized

Fashion passion

Job description

Mytheresa is a leading luxury multi-brand digital platform. Founded as a boutique in 1987, Mytheresa launched online in 2006 and offers ready-to-wear, shoes, bags and accessories for womenswear, menswear, kidswear as well as lifestyle products and fine jewelry. The highly curated edit of up to 250 brands focuses on true luxury brands such as Bottega Veneta, Brunello Cucinelli, Dolce&Gabbana, Gucci, Loewe, Loro Piana, Moncler, Prada, Saint Laurent, The Row, Valentino, and many more. Mytheresa's unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Mytheresa is part of LuxExperience, the leading digital, multi-brand luxury group.

To support our Personal Shopping Team we are searching for a Personal Shopping and Client Relations Manager - MW/FJ Expert (f/m/d) to be based in our Munich office.

WHAT YOU WILL DO

• Act as the point of contact and ambassador to Mytheresa's top clients
• Develop one-to-one client relationships through regular communications, and refer to individual's order/ returns histories to enhance understanding of client base
• Increase spend of individuals and develop customer loyalty through understanding customer's style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
• Create and implement new selling ideas to ensure sales targets are met
• Drive and participate in all acquisition opportunities
• Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events
• Responsible to update the preference sheet/ profile of the customers
• Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces
• Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers

WHO YOU ARE

• 3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce
• Be passionate about your customers - have a true service and 'roll-up-the sleeves' mentality
• Love for fashion and technology
• Enthusiastic, innovative and creative
• Sales-driven
• Tech savvy
• Great communicator
• Organized and detail oriented
• Expertise in Menswear or Fine Jewelry is highly valuable for this role
• Fluent in written and spoken English. Additional languages are a valuable asset, especially Spanish, French, Polish or Greek

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Mobile office with up to 20% of your total contracted hours (job and position permitting)
• 10 days/year of mobile office abroad in EU-countries (job and position permitting)
• Language courses
• Staff discount of up to 30%
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Individual support on mental health & well-being (e.g. compatibility work and family life)
• Social Day
• Employee Share Purchase Plan

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply.

We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers.

We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Mid-Senior levelWorkplace Type: Hybrid