Personal Shopping and Client Relations Manager - MW/FJ Expert (f/m/d)

LuxExperience; Aschheim; Híbrido; EUR 55.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Up to 32 days of holiday

Mobile office

Language courses

Staff discount

Company pension

Gym membership discount

Mental health & well-being support

Social Day

Employee Share Purchase Plan

Descripción de la vacante

LuxExperience is seeking a Personal Shopping and Client Relations Manager - MW/FJ Expert (f/m/d) to be based in our Munich office. You will act as the ambassador to our top clients, develop 1:1 relationships, and drive spend through tailored recommendations and exclusive experiences.

You will liaise with buying and marketing teams, stay ahead of trends, and curate personalized communications and offers for VIP customers.

Formación

• 3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce.
• Be passionate about your customers – have a true service and ‘roll-up-the sleeves’ mentality.
• Love for fashion and technology.
• Enthusiastic, innovative and creative.
• Sales-driven.
• Tech savvy.
• Great communicator.
• Organized and detail oriented.
• Expertise in Menswear or Fine Jewelry is highly valuable for this role.
• Fluent in written and spoken English. Additional languages are a valuable asset, especially Spanish, French, Polish or Greek.

Responsabilidades

• Act as the point of contact and ambassador to Mytheresa’s top clients.
• Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base.
• Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences.
• Create and implement new selling ideas to ensure sales targets are met.
• Drive and participate in all acquisition opportunities.
• Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events.
• Responsible to update the preference sheet/ profile of the customers.
• Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces.
• Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers.

Conocimientos

Sales driven

Tech savvy

Great communicator

Organized

Detail oriented

Fluent English

Descripción del empleo

Expertise in Menswear or Fine Jewelry is highly valuable for this role Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience. Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.

To support our Personal Shopping Team we are searching for a Personal Shopping and Client Relations Manager - MW/FJ Expert (f/m/d) to be based in our Munich office.

WHAT YOU WILL DO

• Act as the point of contact and ambassador to Mytheresa’s top clients
• Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
• Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
• Create and implement new selling ideas to ensure sales targets are met
• Drive and participate in all acquisition opportunities
• Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events
• Responsible to update the preference sheet/ profile of the customers
• Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces
• Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers

WHO YOU ARE

• 3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce
• Be passionate about your customers – have a true service and ‘roll-up-the sleeves’ mentality
• Love for fashion and technology
• Enthusiastic, innovative and creative
• Sales-driven
• Tech savvy
• Great communicator
• Organized and detail oriented
• Expertise in Menswear or Fine Jewelry is highly valuable for this role
• Fluent in written and spoken English. Additional languages are a valuable asset, especially Spanish, French, Polish or Greek

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Mobile office with up to 20% of your total contracted hours (job and position permitting)
• 10 days/year of mobile office abroad in EU-countries (job and position permitting)
• Language courses
• Staff discount of up to 30%
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Individual support on mental health & well-being (e.g. compatibility work and family life)
• Social Day
• Employee Share Purchase Plan

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Mid-Senior levelWorkplace Type: Hybrid