Pega Business Analyst

Coforge; Frankfurt; On-site; EUR 60,000 - 75,000; Full time

Job summary

A leading IT services firm in Frankfurt is seeking an Assistant Manager - Talent Acquisition. You will be responsible for analyzing and documenting business requirements, facilitating workshops, and supporting UAT processes. The ideal candidate has 5-8 years of experience in technology or CRM environments and strong communication skills. This is a full-time opportunity with remote work options.

Qualifications

• 5–8 years of business analysis experience in technology or CRM/MarTech environments.
• Strong experience documenting functional requirements and process flows.
• Knowledge of SDLC, Agile methodology, and user-centered design.

Responsibilities

• Gather, analyze, and document business requirements for Pega CDH solutions.
• Facilitate workshops to capture business goals and customer journeys.
• Develop UAT plans and support testers during acceptance testing.

Skills

Business analysis

Documentation of functional requirements

Agile methodology

Communication skills

Detail-oriented

Job description

Assistant Manager - Talent Acquisition @Coforge Transforming recruitment in UK & Europe

Location: Frankfurt Germany (Remote)

Type: Contract/Permanent

Summary of Position

• The Business Analyst (BA) gathers, analyzes, and documents business requirements for Pega CDH solutions, ensuring clarity, feasibility, and traceability across the delivery lifecycle. The BA bridges business stakeholders and technical teams to support successful CDH implementations.

Key Responsibilities

Requirements & Analysis

• Facilitate workshops to capture business goals, customer journeys, and personalization needs
• Document functional requirements including eligibility, suitability, engagement policies, arbitration outcomes, and treatment logic
• Translate requirements into clear user stories and acceptance criteria

Solution Design Support

• Partner with architects to define CDH action structures, strategy logic, and data requirements
• Produce functional specifications, process flows, wireframes, and interface designs
• Validate proposed solutions with business and technology stakeholders

UAT & Release Support

• Develop UAT plans, scenarios, and test data aligned with business rules
• Support testers and business users during acceptance testing
• Facilitate issue triage and requirement refinements

Documentation & Client Support

• Maintain requirements traceability and post‑implementation reference materials
• Provide functional support for production issues and enhancements

Required Experience & Skills

• 5–8 years of business analysis experience in technology or CRM/MarTech environments
• Strong experience documenting functional requirements and process flows
• Knowledge of SDLC, Agile methodology, and user‑centered design
• Excellent communication and facilitation skills

Preferred

• Experience with Pega CDH or other decisioning/marketing platforms
• SQL knowledge helpful

Personal Attributes

• Detail‑oriented, analytical, organized, collaborative, and skilled at simplifying complex topics

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Analyst

Industries

• IT Services and IT Consulting