Patient Engagement Specialist

Socket.dev; Deutschland; Vor Ort; EUR 27.000 - 29.000; Vollzeit

Benefits dieser Stelle

Competitive pay & equity

Fully remote

Comprehensive health coverage

Paid time off

401k plan + matching

Paid parental leave

Home office stipend

Zusammenfassung

Cadence is seeking a Patient Engagement Specialist to own proactive outreach that keeps patients active and adherent in Cadence's remote monitoring program. This role sits between patients and their care team, driving appointment scheduling, supporting consistent monitoring, and re-engaging with patients.

Schedule: Monday through Friday 9:00 AM to 5:30 PM on Central, Mountain, or Pacific Time. You will own outbound scheduling, promote daily vital sign monitoring, identify at‑risk patients,

Qualifikationen

• 2+ years of experience in sales, customer service, patient outreach, or healthcare support roles.
• Proven track record delivering service to patients or customers.
• Excellent verbal and written communication skills, with the ability to build rapport and resolve objections.
• Consistent track record of meeting performance metrics and engagement goals.
• Proficiency with CRM platforms and Mac-based software tools in a fast-paced, metrics-driven environment.
• Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms) and comfort applying them to structured workflows, reporting, and process documentation.

Aufgaben

• Own proactive outbound outreach to schedule patient appointments with Cadence clinicians and care team members.
• Drive patient adherence to daily vital sign monitoring through consistent, personalized engagement.
• Identify patients at risk of disengaging and execute re-engagement outreach to restore active participation.
• Resolve patient questions, concerns, and objections related to appointments, monitoring, and program participation.
• Coordinate with clinical and operational teams to ensure timely follow-up on flagged or at‑risk patients.
• Document every patient interaction and engagement outcome accurately and consistently in internal systems.
• Strengthen the patient experience by delivering personalized, compassionate support across every touchpoint.

Jobbeschreibung

Cadence is the clinical AI company automating the treatment of chronic disease. Its Clinical Intelligence takes on the routine, high-volume work of chronic care – monitoring patients, surfacing risks, and coordinating action – so clinicians can focus on the decisions that require them. Grounded in partnerships with more than 20 leading health systems, deep EMR integrations, dedicated medical group, and experience serving a population of more than 100,000 patients, the system learns from real-world care delivery, improving as it scales. Cadence has been recognized by TIME as one of the Top 100 HealthTech Companies and by LinkedIn as a Top Startup (#4, 2025).

The Role

We're hiring a Patient Engagement Specialist to own proactive outreach that keeps patients active and adherent in Cadence's remote monitoring program. This role sits between patients and their care team, driving appointment scheduling, supporting consistent monitoring, and re-engaging with patients. Success means patients stay connected to care between visits, not just during them.

Schedule: Standard working hours are Monday through Friday 9:00 AM to 5:30 PM on Central, Mountain, or Pacific Time.

What You’ll Do

• Own proactive outbound outreach to schedule patient appointments with Cadence clinicians and care team members.
• Drive patient adherence to daily vital sign monitoring through consistent, personalized engagement.
• Identify patients at risk of disengaging and execute re-engagement outreach to restore active participation.
• Resolve patient questions, concerns, and objections related to appointments, monitoring, and program participation.
• Coordinate with clinical and operational teams to ensure timely follow-up on flagged or at‑risk patients.
• Document every patient interaction and engagement outcome accurately and consistently in internal systems.
• Strengthen the patient experience by delivering personalized, compassionate support across every touchpoint.

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What You Need

• 2+ years of experience in sales, customer service, patient outreach, or healthcare support roles.
• Proven track record delivering service to patients or customers.
• Excellent verbal and written communication skills, with the ability to build rapport and resolve objections.
• Consistent track record of meeting performance metrics and engagement goals.
• Proficiency with CRM platforms and Mac-based software tools in a fast-paced, metrics-driven environment.
• Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms) and comfort applying them to structured workflows, reporting, and process documentation.

Compensation

The anticipated compensation range for this role is $23-$24/hr, which is based on role scope, level, and location. In addition to base compensation, this role is eligible for incentive compensation as part of the overall total rewards package with an OTE of $67K-$70K. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law.

Benefits & Perks

• Competitive pay & equity*
• Fully remote
• Comprehensive health coverage: Medical, dental & vision
• Paid time off
• 401k plan + matching
• Paid parental leave
• Home office stipend

*benefit offerings may vary depending on job profile, job level and worker type Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.

If you require a reasonable accommodation during the hiring process, please contact [e-mail]

Candidate Privacy Notice & SMS Terms

When you apply for a position with Cadence, we may collect and process personal information related to your application and candidacy, including your name, contact information, resume/CV, work history, education, qualifications, interview notes, job preferences, compensation expectations, availability, and any other information you choose to provide during the application process.

We use this information to evaluate your qualifications, communicate with you about your application, schedule interviews, provide updates on your candidacy, maintain recruiting records, and consider you for current or future opportunities.

We may share candidate information with internal hiring teams and trusted service providers that support our recruiting process, including our Applicant Tracking System, Greenhouse, and our text messaging platform, Grayscale by Paylocity, as applicable. These service providers process information on our behalf and in accordance with our instructions.

We retain candidate information for as long as necessary to support our recruiting process, comply with legal obligations, resolve disputes, and maintain appropriate business records.

SMS/Text Messaging Communications

If you provide your mobile phone number and consent to receive text messages, Cadence may contact you by SMS for recruiting-related purposes. These messages may include application status updates, interview scheduling and confirmations, reminders, follow-ups, and offer-related communications.

We do not use recruiting SMS messages for marketing purposes. We do not sell, rent, or share your mobile phone number, SMS opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that help us deliver recruiting-related SMS communications.

By opting in to receive SMS messages from Cadence, you agree to receive recruiting-related text messages. Message frequency may vary. Message and data rates may applyYou may opt out of SMS messages at any time by replying STOP, STOPALL, OPTOUT, CANCEL, END, QUIT, UNSUBSCRIBE, or REVOKE. After you opt out, we may send one final message confirming that you have been unsubscribed. No further recruiting SMS messages will be sent unless you opt in again.

To opt back in, reply START, UNSTOP, or YES. For help, reply HELP or contact us at [e-mail].

Carriers are not liable for delayed or undelivered messages. For questions about this notice or how we handle candidate information, please contact us at [e-mail].