Patient Access Registrar

Reid Health; Berlin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Reid Health seeks a Patient Access Registrar to register outpatients, verify insurance, collect payments, and guide patients at the main entrance. You will interact with patients, families, and clinicians to ensure accurate demographic data and payment processing within Soarian Epic workflows.

The role requires strong people skills and the ability to handle a high-stress environment while maintaining courteous service. Day shifts with weekend coverage are typical, and training is provided.

Qualifications

• High School Diploma preferred.
• Knowledge of all insurances and ability to verify information.
• Strong people skills and customer service orientation.

Responsibilities

• Register patients in Epic for outpatient services.
• Collect payments at point of service and explain charges.
• Verify insurance and update patient records accurately in the system.
• Print armbands, labels and ensure proper signing for consent and MSP where applicable.
• Greet patients and assist with directing to the next step in the process.

Skills

People skills

Customer service

Interviewing patients

Insurance knowledge

Education

High School Diploma

Tools

Epic

Soarian Financials

MS Office

Job description

Patient Access Registrar

7700 Patient Access Services

Schedule: Day Shift. 40 hours weekly. 9:00am - 5:30pm - every 4th Saturday from 6:00am - Noon

Type additional details specific to position and/or department.

About the Position

Under the direction of the Manager or Supervisor of Patient Access - registration, the Registration Clerk is responsible for entering all demographic and insurance information required by registering patients via Soarian Financials for the O/P Lab and OP Radiology areas. The Registration Clerk is also responsible for collecting payments due at Point of Service and referring patients to ClaimAid and/or financial assistance as needed.

This staff will interact with volunteers, patients, family members, guests, physicians and their staff, board members, vendors, etc. This position will be the ‘first’ contact with our customers as they enter the main entrance of the hospital. Constant monitoring of all activities in this area is a vital role assigned to the registration staff in this location.

Overview of Responsibilities

• Completes Registration in Epic for outpatients
• Working in a high stress environment, respond accurately and courteously to all customers
• Interviews patient, guarantor, and/or medical Power of Attorney if patient is unable to respond to obtain and verify all required information for a complete admission/registration
• Collects photo ID and Insurance Card if available. Scan patient insurance card and photo ID into Encounter record
• Verifies Insurance
• Corrects Errors utilizing work queues
• Enters admitting/attending physician in Epic
• Prints armband and places on patient
• Prints labels (and face sheets, if applicable)
• Obtains necessary signatures, based on responsibility of patient, of consent for treatment
• Collects Medicare Secondary Payer info from all Medicare Patients utilizing the MSP Questionnaire
• Asks Patient if they want to be listed in the Directory
• Greets Patient upon arrival
• Utilizes approved communication devices to communicate with management and/or fellow registrars
• Kindly but assertively asks for co-insurance and/or deductible on applicable encounters
• Refers patients to Claim Aid if they need help in applying for Medicaid or other government paying payors
• Opens cash drawers, collects patient payment, posts payments to correct accounts, and prints receipts
• Balances cash drawer at the close of shift as assigned
• Explains payment plans and financial assistance application process
• Calculates appropriate self-pay discounts when applicable
• Maintains a neat and orderly registration area

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Education & Experience

• High School Diploma is preferred
• Must have good knowledge of all Insurances, order transcription experience, and good people skills