Patient Access Supervisor - Westside ED - FT

Vitruvian Health; Berlin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Vitruvian Health in Berlin is seeking a Patient Access Supervisor to oversee day-to-day operations of the department, supervise staff, and ensure accurate insurance verification, pre-certification, and patient payment processes.

The role requires several years of experience in Patient Access within a healthcare setting, strong leadership and communication skills, and the ability to improve patient satisfaction and service excellence. A relevant degree is preferred.

Qualifications

• Four plus years in a healthcare facility with direct public contact.
• Five plus years in Patient Access preferred.
• Two plus years in a supervisory or lead role preferred.
• Experience with health care insurance carriers.
• High school diploma or equivalent; Bachelor's degree preferred.

Responsibilities

• Lead and coach the patient financial services team.
• Ensure compliance with guidelines and regulations.
• Oversee admissions, registrations, insurance verification, pre-certification, and patient payments.
• Improve patient satisfaction and service excellence.
• Develop department procedures and monitor performance.

Skills

Interpersonal skills

Organizational skills

Leadership

Communication skills

Microsoft Office proficiency

Education

High school diploma or equivalent

Bachelor's degree in Business or related field

Tools

Microsoft Office

Job description

Who We Are

At Vitruvian Health, we serve with compassion. As the leading healthcare system for northwest Georgia and southeast Tennessee, we are committed not only to strengthening the health of our communities, but also to supporting the growth, success, and well-being of every team member.

Our Legacy

Formerly Hamilton Health Care System, Vitruvian Health is built on a legacy of trust, innovation, and exceptional care. With more than 80 access points across the region-including Hamilton Medical Center and Bradley Medical Center-you’ll have the opportunity to be part of something bigger: a connected, mission-driven team making a difference every day.

Our Values

Our core values-Professionalism, Respect, Integrity, Diversity, and Excellence (PRIDE)-guide every interaction and decision. We believe in empowering our people, celebrating what makes us unique, and delivering care that reflects the heart of our mission.

Your Career With Us

Join us and build a meaningful career where you’re valued, inspired, and supported to make a real impact.

Excellence. Every person. Every time.

JOB SUMMARY

Plans, organizes, supervises, monitors and improves the day-to-day, and short-term activities of the department. Leads, motivates and coaches individuals on the patient financial services team. Provides consistent and constructive feedback to associates. Trains, develops or identifies associate’s training needs and resource needs, establishes priorities, schedules daily work and monitors the quality and quantity of work performed by the department and the individuals within the department. Recommends promotions and terminations, etc. Uses specialized knowledge of guidelines and regulations to provide guidance and advise to customers. Ensures department and related company activities are in compliance. Supervises, coordinates, and performs a wide range of activities within Patient Access Services which includes hospital admissions and discharge, ED registrations, bed control, census reporting, pre-registration, insurance verification, pre-certification, patient payment estimation, up front cash collections and order entry. Assists with planning, developing and administering departmental procedures, policies and standards, ensures organization policies and procedures are communicated and practiced. Develops appropriate measures or standards for performance and uses these to monitor, evaluate and continuously improve services and associates. Establishes and maintains positive business relationships internally and externally to ensure effective and efficient coordination of services to promote department goals. Supervisor must be a champion for improving Patient Satisfaction and a leader for Service Excellence.

JOB QUALIFICATIONS

Education: High school diploma or equivalent required, Bachelor’s degree in Business or related field of study preferred.

Licensure : N/A

Experience: Four plus years experience in a healthcare facility having direct public contact and experience working with health care insurance carriers. Five plus years in Patient Access preferred. Two plus years in a supervisory or lead role preferred.

Skills: Excellent interpersonal and organizational skills. Demonstrated leadership abilities. Thorough understanding of the Revenue Cycle and the role and responsibilities of Patient Access within the Revenue Cycle. Ability to receive and express detailed information through oral and written communication. Proficient at Microsoft Office (Email, Word, Excel).

Ability to work in a high pressure or changing environment and exercise good judgment to resolve problems in the absence formalized guidelines and procedures.