Partner Success Representative (Hybrid, Berlin, DE)

Parking; Berlin; Hybrid; EUR 52,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

30 days annual leave

LinkedIn Learning access

Wellness subsidy

Team events

Job summary

Arrive is seeking a Partner Success Representative in Berlin to ensure smooth onboarding and ongoing support for our Parking Business Unit. You will configure, maintain, and support Arrive products for partners, reporting to the local Germany team lead.

You will build trust with partners, identify needs, and drive improvement initiatives while working closely with Account Managers, Operations, Marketing and R&D in a hybrid work environment.

Qualifications

• Degree in Economics, business informatics, social sciences or similar.
• Experience in customer success or SaaS B2B support preferred.
• Excellent written and spoken German (C1/C2) and fluent English (C1).
• Experience collaborating across departments.

Responsibilities

• Provide excellent operational support for new and existing partners.
• Configure and maintain core software solutions according to customer specs.
• Release, update and maintain our core software components.
• Quality assurance and testing for continuous improvement.
• Manage orders and inquiries in the CRM system; ensure data quality.
• Coordinate with Account Managers, Operations, Marketing and R&D.

Skills

Customer relationship management

Planning & organization

System integration

Data analysis

Resilience & adaptability

XML/JSON knowledge

Google Suite

Cross-department collaboration

German language (C1/C2)

English language (C1)

Education

Economics / business informatics / social sciences

Tools

CRM software

Google Workspace

Job description

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The role

As a Partner Success Representative, you are part of the Parking Business Unit. You ensure the seamless implementation of Arrive products and services by configuring, maintaining, and providing ongoing support. You report directly to the local team leader in Germany.

As a Partner Success Team, we play a vital role in building trust and strong relationships with our partners by supporting them in their day-to-day business and shaping crucial phases in our collaboration in a positive way.

We contribute to our vision by engaging with our partners, identifying their needs, and driving improvement initiatives.

How to make an impact

• Providing excellent operational support for new and existing partners
• Implementation of the company's standard core products and services according to customer specifications.
• Configuration, release and maintenance of our core software solutions
• Quality assurance and testing of our products and services in pursuit of continuous improvement
• Ordering, review and rollout of signage / advertising materials
• Collaboration across teams and business units; our key stakeholders are Account Managers, Operations, Marketing and R&D (Research & Development)
• Actively working in the CRM system to manage orders and inquiries and to ensure data quality

Skills and competencies

• Excellent skills in customer relationship management and a strong interest in helping customers.
• Good planning skills and self-organization.
• High level of technical understanding of system integration.
• Good analytical skills to interpret data and recognize patterns.
• You demonstrate resilience and a positive attitude towards change.
• Knowledge of XML or JSON is desirable.
• Familiarity with the Google Suite is an advantage.

Your background

• Economics, business informatics, social sciences or a comparable background.
• Experience in customer success or technical support for business customers in a SaaS company is advantageous.
• Excellent oral and written communication skills in German (C1/C2) and fluent English (C1). Additional EU languages are an advantage.
• Experience in cross-departmental collaboration.

What we offer

Work-life balance and flexibility

• Annual leave: 30 days (based on a 5-day work week)
• Work week: 40 hours
• Hybrid working: A flexible model with a mix of office and remote work.
• The opportunity to work in a highly motivated and international team.
• A position with a high degree of autonomy and influence on the development of smart cities.
• A dynamic environment where your ideas and initiatives are valued.
• The opportunity to advance your career in a high-growth, digital company.
• Professional development: Full access to LinkedIn Learning
• Wellness: Subsidy for sports or wellness activities
• Office setups: Standard equipment such as coffee, tea, fruit and height-adjustable chairs desks and office dogs
• Team events

About Arrive

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.