Partner Engagement Manager, U.S. European Command

Onebrief; Stuttgart; Vor Ort; EUR 60.000 - 75.000; Vollzeit

Zusammenfassung

Onebrief in Stuttgart is looking for a Partner Engagement Manager to manage customer relationships from users to high-ranking military officials like Generals and Admirals. You will be responsible for expanding the product's integration into workflows and ensuring user satisfaction. The ideal candidate will have military experience, strong technical skills, and the ability to navigate bureaucratic challenges. This role requires excellent communication and problem-solving skills, and a current Top Secret clearance is mandatory.

Qualifikationen

• Proven experience leading operational planning within a military context.
• Familiarity with major military planning exercises and protocols.
• Proven ability to expand business presence within a region.

Aufgaben

• Own the entire customer relationship from users to Admirals.
• Rapidly expand product usage until full integration into workflows.
• Communicate user needs to the product team for improvements.

Kenntnisse

Understanding of military headquarters

Interpersonal skills

Technical skills

Experience in customer support

Problem-solving

Ausbildung

Professional military education or service experience

Jobbeschreibung

About Onebrief

Onebrief is AI‑powered workflow software designed for military staffs, enabling faster, smarter, and more efficient collaboration. Founded in 2019, the company works with customers at military commands worldwide.

About the Job

As a Partner Engagement Manager you will own the end‑to‑end customer relationship, from users up to Generals and Admirals.

Responsibilities

• Own the entire customer relationship, from users up to Generals to Admirals.
• Rapidly expand product usage until 100% of workflows are in Onebrief.
• Clearly communicate user needs to the product team, maintain a high product proficiency, and excite the customer about each product improvement.
• Instill the Onebrief brand image.
• Enable our expansion to Allies and Partners.
• Lead or support exercises.
• Use observations to recommend product improvements.
• Provide face‑to‑face and remote customer support.
• Develop an understanding of customer social dynamics to support renewals and future sales.
• When responding to incidents, coordinate with the customer and our product engineering team.

About You

• You love our users and want to work with them. The single most important requirement is enthusiastic support from users who are skillful planners, primarily O-4 and O-5.
• You deeply understand large military headquarters and want to apply that within EUCOM. You navigate military and political bureaucracy and win over future customers.
• You pay attention to detail and have a reputation as a workhorse on previous teams.
• You can solve bureaucratic challenges, such as obtaining admin access to classified systems.
• You’re technically adept; you can become a power user of our product and talk engineering with the customer.
• You demonstrate strong interpersonal skills, cultivating trust, aligning diverse perspectives, and communicating with clarity and influence.
• You’re intense about our mission, proactive, adaptable, and comfortable working autonomously or with cross‑functional teams.
• You communicate clearly, concisely, and candidly, assessing situations and conveying recommendations to inform strategic decisions.
• You hold a current Top Secret clearance with eligibility for SCI and can access DOD facilities and installations.
• You’re scrappy and resourceful, finding creative solutions with limited resources, adapting quickly when plans change, and pushing through obstacles.

Qualifications

• Proven experience leading operational planning within a military context, preferably at multi‑star headquarters.
• Exposure to staff planning through professional military education or service experience.
• Familiarity with major military planning exercises and protocols for software deployment on classified networks.
• Proven ability to expand business presence within a region, emphasizing software or technology solutions.
• Experience in customer support, both face‑to‑face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
• Strong technical skills to master our application, troubleshoot issues, and liaise with customers on technical matters.
• Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.

Core Onebriefer Values

• You are obsessed with creating value for real users.
• You are ambitious, scrappy, and a creative problem‑solver.
• You learn quickly, work iteratively, and naturally seek collaboration.
• You approach your work with integrity, intellectual honesty, and a low ego.