Partner Engagement Manager, U.S. European Command

Onebrief, Inc.; Stuttgart; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A defense technology firm is looking for a Partner Engagement Manager in Stuttgart, Germany. This role involves owning customer relationships from users to high-ranking officials, driving product usage, and ensuring customer satisfaction. Candidates must have a deep understanding of military operations, be technically savvy, and possess excellent interpersonal skills. Successful applicants will have a proven record in military planning, customer support, and the ability to work autonomously and collaboratively. A Top Secret clearance is required.

Qualifikationen

• Proven experience in leading operational planning within a military context.
• Familiarity with major military planning exercises and software deployment.
• Experience in customer support, face-to-face and remote.

Aufgaben

• Own and enhance customer relationships up to high military ranks.
• Lead user training and strategy to increase product usage.
• Coordinate with customers and product engineering during incidents.

Kenntnisse

Interpersonal skills

Understanding of military planning

Technical adeptness

Problem-solving abilities

Attention to detail

Customer support experience

Adaptability and proactivity

Ausbildung

Professional Military Education or service experience

Jobbeschreibung

About the job

As a Partner Engagement Manager you will own the entire customer relationship, from users up to Generals to Admirals, rapidly expand product usage, clearly communicate user needs, instill the Onebrief brand image, enable expansion to Allies and Partners, and more.

• Own the entire customer relationship, from users up to Generals to Admirals.
• Rapidly expand product usage until ~100% of workflows are in Onebrief. You’ll need a combination of ordinary training and subtler strategies to get our product used as much as possible.
• Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.
• Instill the Onebrief brand image.
• Enable our expansion to Allies and Partners.
• Your responsibilities aren’t limited to this list! We’re on this great adventure together, and we’ll each do what it takes for the team to succeed.

You will also:

• Lead or support exercises.
• Use your observations of our users to recommend product improvements.
• Provide face-to-face and remote customer support.
• Develop an understanding of customer social dynamics in order to support renewals and future sales.
• When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.

To succeed, you’ll need a mastery of operational planning at multi-star headquarters. When you speak, do lead planners listen? Do Generals and Admirals?

You’ll also need technical skill. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?

About you

• You love our users, and you want to work with them. This is the single most important requirement. Implementing new software requires the enthusiastic support of our user base — skillful planners, primarily in the grade of O-4 and O-5. You understand them, and they confide in you.
• You deeply understand large military headquarters and want to apply that within EUCOM Skillful planners, mainly SAMS, JAWS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say. So do Generals and Admirals. You wake up excited each day to navigate the military and political bureaucracy and win over future customers.
• You pay attention to detail. People rely on you. On your previous teams, you had a reputation as a workhorse. Example: we’re about to run a planning exercise, which will be the client's first exposure to our product. No one is worried, because they know you’ve taken care of it.
• You can get things from large government organizations Example: our engineer needs admin access to a system on JWICS, in order to diagnose technical issues. It’s an unusual request, and no one at the customer knows what to do. Everyone tells you it’s not possible, but you love a bureaucratic challenge. You solve the problem with a few phone calls.
• You’re technically adept. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?
• You work well with customers. You demonstrate strong interpersonal skills by cultivating trust, aligning diverse perspectives, and communicating with clarity and influence.
• You’re intense about our mission. It’s a core part of who you are.
• You’re proactive and adaptable. Comfortable working autonomously or with cross-functional teams, especially in fast-paced or ambiguous settings.
• You communicate clearly, concisely, and candidly. Our Company relies on you to assess the situation within your account and effectively communicate your assessment and recommendations to inform strategic decisions.
• You hold a current Top Secret clearance with eligibility for SCI and have the ability to access DOD facilities and installations.
• You’re scrappy and resourceful. You find creative solutions with limited resources, adapt quickly when plans change, and push through obstacles without waiting for perfect conditions. You make things happen.

Qualifications

• Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
• Exposure to staff planning, through classical training in Professional Military Education or through service experience.
• Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
• Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
• Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
• Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
• Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
• Most importantly, you are a true Onebriefer:
  • You are obsessed with creating value for real users
  • You are ambitious, scrappy, and a creative problem-solver
  • You learn quickly, work iteratively, and naturally seek collaboration
  • You approach your work with integrity, intellectual honesty, and a low ego
  • You communicate frankly, clearly, and succinctly
  • You thrive as a self-starter, embracing autonomy and ambiguity

Security Clearance

Required: Top Secret clearance with eligibility for SCI.

Location

In person in Stuttgart, Germany.