Deputy Director of Operations Europe

The Military Veteran; Stuttgart; On-site; EUR 116,000 - 142,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Stock options

401(k)

Job summary

The Military Veteran seeks a Deputy Director of Operations Europe to lead client relationships across European HQs, starting with USEUCOM. The role demands a Top Secret clearance with SCI eligibility and in-person presence in Stuttgart, Germany.

Travel up to 25% is expected as part of the role. You will drive product adoption, guide renewal and expansion, translate user needs to the product team, and help shape our European growth with strategic insight and leadership, while traveling up to 25%.

Qualifications

• Top Secret clearance with eligibility for SCI.
• In-person work in Stuttgart, Germany with up to 25% travel.
• Ability to manage relationships with large military HQs and expand product usage.
• Strong communication skills to relay user needs to the product team.

Responsibilities

• Own the relationship with users and expand product adoption across headquarters.
• Rapidly increase product usage toward ~100% of J35 and J5 plans.
• Win renewal and expansion so customers continue buying the product annually.
• Clearly communicate user needs to the product team and maintain high product proficiency.
• Gather intel about the command, budget, and region to support growth.
• Instill the company brand image and represent the startup culture.
• Be prepared to take on additional responsibilities as the team grows.

Skills

User relationship management

Strategic leadership

Executive communication

Security clearance

Tools

JWICS access

Job description

About the job Deputy Director of Operations Europe

$135k to $165k + substantial stock options, health, dental, vision, 401(k)

Required: Top Secret clearance with eligibility for SCI

In person in Stuttgart, Germany

Travel: up to 25%

About the job

Your mission

At each major headquarters under your responsibility, starting with USEUCOM,

• Own the relationship with users
• Rapidly expand product usage until ~100% of J35 and J5 plans are in the product. You'll need a combination of ordinary training and subtler strategies to get our product used as much as possible
• Win the renewal and expansion, so that your customer(s) keep buying the producteach year. Deals should expand over time
• Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement
• Gather intel about the command, budget, and region to support growth
• Instill the company brand image
• Your responsibilities aren't limited to this list! Were on this great adventure together, and well each do what it takes for the team to succeed

We're always growing. If you want more responsibility, it will be easy to find. We're a fast-growing startup. We were a 4-person company last year and a 25-person company now. We plan to reach 100 within the next year. New positions of increasing responsibility often become available.

About you

• You love our users, and you want to work with themThis is the single most important requirement. Implementing new software requires the enthusiastic support of our user base skillful planners, primarily in the grade of O-4 and O-5. You understand them, and they confide in you. Users want you around, and they ask you to have a beer
• You deeply understand large military headquartersSkillful planners, mainly SAMS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say. So do Generals and Admirals
• You pay attention to detail. People rely on you. At your previous teams, you had a reputation as a workhorseFor Example: were about to run a planning exercise, which will be USEASTCOMs first exposure to our product. No one is worried, because they know you've taken care of it
• You can get things from large government organizationsFor Example our engineer needs admin access to a system on JWICS, in order to diagnose technical issues. It's an unusual request, and no one at the customer knows what to do.Everyone tells you it's not possible, but you love a bureaucratic challenge. You solve the problem with a few phone calls
• You have technical skillsYou don't need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?
• Youre intense about our mission. Its a core part of who you are
• You're ambitious. We're getting bigger. You should too
• You hold a current Top Secret clearance with eligibility for SCI

This is not a SOFA position, and it's important to keep it that way.

Why? We find that SOFA status is incompatible with the goals of a fast-growth startup. SOFA heavily limits where you can work (i.e. flexing to support other customers), makes sales activities harder, gives the government control over your work hours, and creates unhelpful administrative burdens. This is one of many ways we keep our decisive and fast-moving culture.

Instead, you (and your family, as needed) will receive a residency permit in Germany. Our legal team is sophisticated and can handle most circumstances for US citizens.