Part-Time Sales Associate - Berlin

Rails; Berlin; In loco; EUR 26.000 - 36.000; Tempo pieno

Descrizione del lavoro

Rails in Berlin seeks a Sales Associate to support daily store operations, promote brand engagement, and maintain visual standards while driving sales and KPIs. The role involves client service, event support, and collaboration with management and cross-functional teams.

You will nurture client relationships, assist with styling needs, and participate in omnichannel activities to ensure a seamless customer journey.

Competenze

• At least 1+ years of experience in a retail apparel environment.
• Fashion enthusiasts and retail experience in women’s and men’s apparel preferred.
• Ability to meet deadlines and manage priorities.
• Familiar with key retail performance indicators.
• Strong written and spoken communication, organized and compassionate.

Mansioni

• Support floor coverage, targets and visual merchandising standards to achieve KPI goals.
• Assist in executing business plans to accelerate store performance.
• Be an ambassador for Rails culture and promote the brand internally and externally.
• Develop client relationships and deliver exceptional client experiences in-store and across channels.
• Support omnichannel functions and store operations as directed by management.

Conoscenze

Retail experience

Client service

Visual merchandising

Communication skills

Organizational skills

Strumenti

POS systems

PC & iOS familiarity

Descrizione del lavoro

Summary

This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals.

The Sales Associate reports to the Store Manager.

Responsibilities

Performance

• Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved
• Be a support to execute business plans to accelerate the business forward
• Culture:Be an ambassador to the brand and promote the culture of Rails internally and externally

Client Centric

• Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
• Ensure that you deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
• Follow through on customer journey as required to ensure a content client
• Support the needs of the client through styling advice and suggestion with every engagement
• Solution oriented approach to finding resolutions to customer service issues as necessary

Marketing & Community

• In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development

Team Player

• Support a positive work environment
• Demonstrate your ability to support a positive environment and partner with teams and throughout store network including cross functional partners
• Support performance initiatives set out by Store Management
• Attend and participate at store meetings as required by the business

Visuals

• Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards

Operations

• Support inventory functions as set out by Store Management
• Protect all company assets including cash handling, inventory etc.
• Support guidelines surrounding Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise
• Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs as set out by Management
• Ensure personal compliance when completing all processes as it pertains to legal, safety, and internal procedures
• Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary
• Additional projects/ responsibilities may arise in accordance with the needs of the business

Requirements

• At least 1+ years of experience in a retail apparel environment preferred
• Fashion enthusiasts and retail experience within women’s and men’s apparel preferred
• Ability to effectively create, manage and adhere to deadlines
• Familiar with key retail performance indicators
• Adaptable, a sense of openness, active listener, and compassionate
• Strong organizational skills, writing and communication skills
• Comfortable and savvy with computer technology and software within PC and iOS platforms
• Ability to climb ladders
• Ability to lift 25+ lbs.

Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.