Panel Coordinator - Primary Care Schoolcraft Campus (Livonia)

Trinity Health; Berlin; Hybrid; EUR 37,000 - 50,000; Full time

Benefits offered by this job

Day-one benefits

Medical, dental, and vision coverage

Career growth and development

Mission-driven culture

Job summary

Trinity Health IHA Medical Group is seeking a compassionate Panel Coordinator to support outreach to patients with gaps in chronic disease management and preventive services. You will promote the success of quality and population health programs and care coordination activities.

The role requires a High School Diploma or GED and completion of approved health programs, with 1–3 years of healthcare experience preferred.

Qualifications

• High School Diploma or GED required.
• Completion of MA program or IHA onboarding program.
• Clinical Support Assistant/CAN/PCT trainee programs acceptable.
• EMT program certification preferred.
• Other approved certificate programs may qualify.
• American Medical Certification Association (CMAC) certification helpful.

Responsibilities

• Review health plan eligibility lists and new patient registries.
• Invite patients to IHA services through welcome package per protocol.
• Monitor scheduling of new patients.
• Work with Quality team to identify patients who do not establish care.
• Provide systematic monitoring of chronic disease management and prevention registry.
• Use EMR tools and initiate patient outreach via MyChart messages, calls, and mailings.
• Support quality improvement initiatives and disease management programs.

Skills

Healthcare experience

Patient outreach

EMR tools

Communication skills

Education

High School Diploma or GED

Panel Coordinator onboarding

EMT program

Tools

EMR systems

MyChart messaging

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

Hybrid Position
2 days a week, on-site at Primary Care - Schoolcraft Campus (Livonia)
2 days a month at Central in Ann Arbor
2-3 days a week remote

Join a Team That Makes a Difference!

Trinity Health IHA Medical Group is seeking a compassionate and motivated Panel Coordinator to support the division in outreach to patients with gaps in chronic disease management and preventive services. In this role, you will support and promote the success of quality and population health programs and care coordination activities.

What You’ll Do:

• Review health plan eligibility lists and new patient registries.
• Invites patients to IHA for services through initiative of a welcome package per protocol.
• Monitors scheduling of new patients
• Works with Quality team to identify and report patients who do not establish care.
• Provides systematic monitoring of chronic disease management and prevention registry.
• Uses EMR tolls, initiates patient outreach via MyChart messages, phone calls and mailings.
• Support quality improvement initiatives and disease management programs.

General Requirements:

EDUCATION: High School Diploma or GED. Successful completion of accredited/approved health program such as:

• MA program;
• Successful completion of IHA’s Panel Coordinator Onboarding Program
• Clinical Support Assistant/CAN/PCT
• Emergency Medical Technician (EMT) program;
• Other approved certificate program
• American Medical Certification Association (CMAC)

MINIMUM EXPERIENCE:1-3 years’ previous healthcare experience or equivalent combination of education and experience preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits with no waiting period for eligible team members.
• Competitive pay and comprehensive medical, dental, and vision coverage.
• Opportunities for professional growth, development, and career advancement.
• Collaborative, patient-centered culture focused on excellence in care.
• Work with a mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, our values of Commitment, Advocacy, Respect, Efficiency, and Service guide everything we do. If you’re passionate about patient care and looking to grow your healthcare career, we’d love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.