Medical Reception Supervisor - Primary Care Arbor Park

Trinity Health; Berlin; On-site; EUR 46,000 - 68,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team culture

Meaningful patient care work

Mission-driven organization

Job summary

Trinity Health IHA Medical Group is seeking a Medical Reception Supervisor to oversee medical records and reception staff, working with the Practice Manager to meet operational goals. The role focuses on efficient patient flow, customer satisfaction, and staff engagement.

You will supervise daily operations, manage scheduling and timekeeping, and coordinate with leadership and providers to ensure compliance and fiscal responsibility.

Qualifications

• Supervisory experience in a medical office preferred.
• Experience coordinating patient scheduling and front desk operations.
• Strong staff supervision and workflow coordination required.

Responsibilities

• Oversee day-to-day operations of medical records and reception areas.
• Coordinate scheduling, timekeeping, and attendance; cover receptionist duties when needed.
• Communicate with leadership and staff to ensure compliant, efficient operations.
• Manage clerical audits and contribute to office budget oversight.

Skills

Supervisory experience

Patient scheduling

Staff management

Education

High School diploma

Associate/Bachelor degree in Management or Healthcare Admin

Job description

Employment Type:

Full time

Shift:

Description:

Trinity Health IHA Medical Group is looking for a Medical Reception Supervisor to join our team. Responsible for overseeing the Medical Records and Medical Reception staff and other specified areas of the office in collaboration with office leadership and the Practice Manager. This includes accountability for efficient patient/workflow, customer satisfaction, staff satisfaction, productivity and achievement of operational goals as defined by practice leadership.

What You’ll Do:

• Supervises day-to-day operations of assigned areas to ensure efficient, fiscally responsible and customer-responsive procedures and operations.
• Ensures efficient and effective scheduling for the medical records and medical reception staff and maintains Time & Attendance program; coordinating timekeeping and time-off requests. Fills in as medical receptionist when needed.
• Communicates thoroughly and promptly with office leadership, providers, triage and staff regarding all issues impacting day-to-day operations; develop clinical protocols as needed to ensure compliance with federal regulations.
• Manages clerical audits, internal and external, for the office.
• Assists in the development and oversight of the office budget.

General Requirements:

• EDUCATION: High School graduate or equivalent with applicable college coursework or seminars in management and supervision. Prefer Associate’s or Bachelor’s degree in relevant field (Management, Healthcare Administration, etc.)
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: Minimum of 3 years’ experience working in a medical office, with reception or cross-trained medical assisting duties required. Prior supervisory experience strongly preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you’re passionate about helping others and providing exceptional customer service, we’d love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.