Panel Coordinator - Primary Care Brooklyn and Clinton

Trinity Health; Berlin; Hybrid; EUR 38,000 - 61,000; Full time

Benefits offered by this job

Day-one benefits

Medical, dental, vision coverage

Opportunities for professional growth

Collaborative culture

Mission-driven organization

Job summary

Trinity Health IHA Medical Group is seeking a compassionate Panel Coordinator to support outreach to patients with gaps in chronic disease management and preventive services. This hybrid role involves on-site work in Brooklyn & Clinton Primary Care twice a week and remote work 2–3 days, plus occasional central site days in Ann Arbor.

You will review eligibility lists, invite patients to services, monitor new patient scheduling, identify patients who do not establish care, and support disease

Qualifications

• Education: High School Diploma or GED.
• Completion of accredited health program or certificate (Panel Coordinator onboarding).
• Preferred: EMT or related certificate.

Responsibilities

• Review health plan eligibility lists and new patient registries.
• Invite patients to IHA services via welcome package per protocol.
• Monitor scheduling of new patients and outreach.
• Collaborate with Quality team to identify patients who do not establish care.
• Monitor chronic disease management and prevention registries.
• Use EMR tools and MyChart messaging for outreach.
• Support quality improvement and disease management programs.

Education

High School Diploma or GED

Panel Coordinator onboarding program

EMT program or Other approved certificate program

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

Hybrid Position
2 days a week, onsite at Brooklyn & Clinton Primary Care
2-3 days a week remote

_ 2 days a month at Central in Ann Arbor _

Join a Team That Makes a Difference!

Trinity Health IHA Medical Group is seeking a compassionate and motivated Panel Coordinator to support the division in outreach to patients with gaps in chronic disease management and preventive services. In this role, you will support and promote the success of quality and population health programs and care coordination activities.

What You’ll Do:

• Review health plan eligibility lists and new patient registries.
• Invites patients to IHA for services through initiative of a welcome package per protocol.
• Monitors scheduling of new patients
• Works with Quality team to identify and report patients who do not establish care.
• Provides systematic monitoring of chronic disease management and prevention registry.
• Uses EMR tolls, initiates patient outreach via MyChart messages, phone calls and mailings.
• Support quality improvement initiatives and disease management programs.

General Requirements:

EDUCATION: High School Diploma or GED. Successful completion of accredited/approved health program such as:

• MA program;
• Successful completion of IHA’s Panel Coordinator Onboarding Program
• Clinical Support Assistant/CAN/PCT
• Emergency Medical Technician (EMT) program;
• Other approved certificate program
• American Medical Certification Association (CMAC)

MINIMUM EXPERIENCE:1-3 years’ previous healthcare experience or equivalent combination of education and experience preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits with no waiting period for eligible team members.
• Competitive pay and comprehensive medical, dental, and vision coverage.
• Opportunities for professional growth, development, and career advancement.
• Collaborative, patient-centered culture focused on excellence in care.
• Work with a mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, our values of Commitment, Advocacy, Respect, Efficiency, and Service guide everything we do. If you’re passionate about patient care and looking to grow your healthcare career, we’d love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.