ORM / Social Media Manager (all genders)

Contabo GmbH; München; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Remote work

Hybrid or on-site options

Flexible hours

EU office locations

Professional development

Volunteer day

Job summary

Contabo GmbH in Munich seeks a full-time, permanent ORM / Social Media Manager to join our remote-first team. You will engage with technical communities, monitor Reddit/Discord, and craft content that positions Contabo as a developer-friendly brand.

Youll build an advocacy program, coordinate with Product and Engineering, and report sentiment to inform marketing decisions, while maintaining an authentic, developer-focused tone.

Qualifications

• 5 to 7 years in community management, ORM, social media or content marketing.
• Experience with social listening tools and sentiment reporting.
• Strong content creation across Reddit, Discord, LinkedIn and X.
• Developer/tech audience experience with business impact mindset.
• Ability to own projects, communicate clearly, and handle pressure.

Responsibilities

• Monitor online platforms (Reddit, Discord) and triage brand mentions.
• Engage in technical conversations with credibility and tone alignment.
• Plan and produce commercial and marketing content and manage a rolling calendar.
• Create and maintain advocacy playbooks and internal guidelines.
• Build internal advocacy program with Product and Engineering.
• Report sentiment, Share of Voice, and platform activity to leadership.

Skills

Community management

Social listening

Content marketing

Developer audience

Communication

Ownership mindset

Brand voice

Education

Degree in Marketing/Communications/Journalism

Tools

Brandwatch

Mention

Sprinklr

Peec.ai

Job description

Your creative field

We are looking for a full-time, permanent ORM / Social Media Manager to start as soon as possible. We live remote-first, but you have the freedom to choose whether you want to work hybrid or completely on-site due to your proximity to one of our locations (Berlin, Cologne, Hamburg, Munich).

As our new ORM / Social Media Manager, you will be the person who makes Contabo's shift from an affordable VPS provider to a reliable, AI ready, developer friendly infrastructure brand real, in the exact communities where developers, DevOps engineers, and AI practitioners actually talk. You build that credibility from the ground up, combining daily community intelligence with real commercial content production.

Every day, you monitor selected online platforms like Reddit or Discord, triaging brand mentions for further action. You also engage proactively wherever technical conversations happen, from tutorials and GPU workload guides to infrastructure tips and genuine participation in technical discussions, always credibility first and aligned with our tone of voice.

Alongside that, you plan and produce our commercial and marketing content, including product launch announcements, promotional posts, competitor positioning, Contabo Black go-to-market content, event content, and repurposed community threads, all planned in a rolling content calendar, in collaboration with other functions in Marketing. You also write and maintain community intervention playbooks, so the whole team knows how to respond before a situation escalates.

On top of the day to day, you get to build our internal advocacy programme from scratch: you identify technically fluent colleagues across Product and Engineering, bring them on board with clear guidelines, and keep them engaged over time, working toward a team of active online and offline advocates.

You report directly to our Head of Creative Marketing, and the monthly picture you build of sentiment, Share of Voice, and platform activity feeds straight into product and marketing decisions, with real visibility all the way up to our CMO. At its core, this role lives at the intersection of protecting our reputation and driving commercial content forward: someone who speaks the language of developers, but thinks like a marketer.

What convinces us

Your personality, paired with:

• 5 to 7 years of experience in community management, ORM, social media, or content marketing, ideally with some background in producing commercial or marketing content
• Hands‑on experience with ORM or social listening platforms (Brandwatch, Mention, Sprinklr, Peec.ai, or similar), and confidence running sentiment analysis and Share of Voice reporting
• Strong social media content creation skills across platform native formats, from Reddit and Discord to LinkedIn and X, paired with real commercial and marketing content production experience such as product marketing copy, promotional posts, and competitor positioning
• Genuine community management and engagement experience with a developer or tech focused audience, and the analytical ability to turn what you see there into decisions
• Strong communication and conflict handling skills, clear goal and result orientation, and the ability to build and grow a network without formal authority
• A proactive, ownership driven mindset: you handle pressure well, stay customer oriented, and hold yourself to a high-performance bar
• An authentic community voice who shows up as a real person rather than a brand account, thinks commercially about when community presence drives business outcomes, and stays composed under public criticism without escalating situations
• AI fluency beyond basic prompting skills

Should have:

• Experience coordinating events or conferences, and managing an ORM agency or similar external vendor relationship
• Strong strategic thinking, genuine team spirit, and openness to change as the role and priorities evolve A natural sense of ownership that extends beyond your core tasks n
• Real curiosity about the cloud, hosting and developer ecosystem, and a habit of following those communities on your ownIndustry experience in cloud infrastructure, hosting, SaaS, or developer tools, ideally with a B2B tech marketing backgroundGreat Reddit karma

  Nice to have:

  • Spanish or Portuguese for LATAM coverage, and German language skills, are a plus alongside fluent English (C1+)
  • ORM or social listening platform certifications, Google Analytics, or AI, SEO, and GAIO monitoring credentials
  • A degree in Marketing, Communications, Journalism, or a related field, though equivalent practical experience with a solid technical understanding works just as well

  We know that you may not currently meet all the requirements. But if you come to us with the right amount of commitment and enthusiasm, we can take off together and make a big difference.

  Awesome Prospects

  At Contabo, we are constantly evolving. Our growth creates space for new ideas, ownership, and real impact for people who want to make a difference.

  What defines us is trust, direct communication, and an open feedback culture. We believe the best solutions are built together and that everyone has the opportunity to contribute, grow, and leave their own footprint.

  Additionally, we offer:

  • Work the way that fits your life – Remote or hybrid with flexible hours for a healthy work-life balance and the same technical equipment at home as in the office
  • Experience real freedom – Workation across the EU and in our summer office in Mallorca
  • Stay active and healthy – Access to EGYM Wellpass and thousands of fitness and wellness facilities
  • Enjoy exclusive perks – Attractive discounts on many products and services through our corporate benefits program
  • Recharge your energy – 30 days of vacation plus additional days off on Christmas Eve and New Year's Eve
  • Give back – An extra day off to get involved in social activities through our Volunteer Day
  • Make an impact – Take ownership and bring your ideas to life with real creative freedom
  • Keep growing –Individual professional and personal development opportunities in an innovative tech environment
  • Feel comfortable where you work – Modern, conveniently located offices across our European locations
  • Be part of a diverse team – Work in an international environment shaped by diversity
  • Create lasting memories – Company events and team activities you won’t forget

  How to reach us

  If you have any questions, you can reach out to Lisa by email at [e-mail].