Order Processing Specialist (m/w/d

RIGOL Technologies EU GmbH; München; On-site; EUR 32,000 - 52,000; Full time

Job summary

RIGOL Technologies EU GmbH in Gilching near Munich seeks an Order Processing Specialist (m/w/d) for a full-time, on-site role. You will process orders from entry to fulfillment, verify details, and coordinate with logistics and warehouse teams while updating customers and internal stakeholders.

You will maintain records in ERP/CRM systems, assist with quotations and confirmations, and support sales administration while ensuring compliance with procedures.

Qualifications

• Experience in order processing or customer service within a technical or B2B environment.
• Strong data entry skills and proficiency with ERP/CRM systems.
• Excellent written and verbal communication with customers and internal teams.

Responsibilities

• Process customer orders from entry to fulfillment and verify order details.
• Coordinate with logistics and warehouse teams to monitor delivery status.
• Communicate with customers and internal stakeholders to clarify requirements.
• Maintain accurate records in ERP/CRM systems and support quotations.
• Assist with returns, exchanges, and continuous improvement of workflows.

Skills

Data entry

Communication skills

Attention to detail

Time management

Independent & collaborative work

English fluency

Tools

ERP/CRM systems

MS Office (Excel, Word, Outlook)

Job description

Company Description RIGOL Technologies Co., LTD. is a globally recognized leader in test and measurement instrumentation and is certified to ISO9001:2015 Quality Management and ISO14001:2015 Environmental Management standards. The company offers a broad portfolio that includes digital oscilloscopes, RF spectrum analyzers, RF signal sources, digital multimeters, waveform generators, electronic loads, and programmable power supplies. RIGOL’s solutions emphasize high performance, quality, and advanced features at attractive price points, providing strong value and helping customers reduce testing costs and accelerate project completion. With operations in Suzhou, China, a US headquarters in Beaverton, OR, and an EU headquarters in Gilching/Munich, RIGOL serves more than 80 countries through an extensive network of distributors and representatives.

Role Description

The Order Processing Specialist m/w/d is a full-time, on-site role based at RIGOL Technologies EU GmbH in Gilching.

This position is responsible for processing customer orders from entry to fulfillment, including verifying order details, coordinating with logistics and warehouse teams, and monitoring delivery status. The role involves communicating with customers and internal stakeholders to clarify order requirements, resolve discrepancies, and provide updates on shipment and invoicing. The specialist will maintain accurate records in the ERP/CRM systems, support the preparation of quotations and order confirmations, and help ensure compliance with internal procedures and relevant regulations. Additional responsibilities may include assisting with returns and exchanges, supporting sales administration, and contributing to continuous improvement of order processing workflows.

Qualifications

Experience in order processing, order administration, or customer service within a technical or B2B environment.

Strong skills in data entry, ERP/CRM systems usage, and basic MS Office (Excel, Word, Outlook).

Excellent written and verbal communication skills, with the ability to interact professionally with customers and internal teams.

High level of accuracy, attention to detail, and strong organizational and time-management abilities.Ability to work independently and collaboratively in a fast-paced, international environment.

Professional fluency in English; German language skills are highly beneficial.

Basic understanding of logistics, shipping processes, and commercial documentation is an advantage.