Operations Supervisor, eBay

Collectors Holdings, Inc.; Frankfurt; Vor Ort; EUR 66.000 - 76.000; Vollzeit

Zusammenfassung

Collectors Universe is seeking an Operations Supervisor to manage staff in Frankfurt, ensuring training, high capacity, and alignment with departmental goals. The role reports to the Manager of eBay and requires onsite presence five days a week.

Ideal candidates bring deep knowledge of trading cards and PSA standards, with strong leadership and customer-facing abilities. Fluency in German and English is required, along with 5+ years in fulfillment/manufacturing and 2+ years in a supervisory

Qualifikationen

• Fluent in German and English with ability to communicate policies clearly.
• Minimum 5+ years in fulfillment/manufacturing environments; 2+ years in management.
• Experience managing 3rd party client relationships or vendor interactions.
• Bachelor’s degree or equivalent work experience required.

Aufgaben

• Supervise staffing, training, and scheduling of department personnel.
• Monitor productivity and assign tasks; maintain departmental structure and team morale.
• Develop production goals and ensure achievement; plan daily schedules to meet operations targets.
• Develop staff skills and create a rewarding work environment; improve team efficiency.
• Maintain records and ensure proper procedures; liaise with third-party partners as needed.

Kenntnisse

German fluency

English fluency

Staff supervision

Project management

Communication skills

Data-driven problem solving

Multitasking

Customer-facing experience

Ausbildung

Bachelor’s degree or equivalent

Jobbeschreibung

Collectors is the leading creator of innovative technology that provides value‑added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record‑setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions.

We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

Collectors ist führender Entwickler innovativer Technologien und bietet Sammlern weltweit Dienstleistungen mit zusätzlichen Nutzen. Wir bewerten, authentifizieren, lagern und verkaufen Millionen von Sammlerstücken, die Rekorde brechen. Dabei modernisieren und digitalisieren wir unsere Prozesse kontinuierlich, um Sammler bei der Ausübung ihrer Leidenschaften zu unterstützen. Wir sind stets auf der Suche nach talentierten Mitarbeitern für unser wachsendes Team. Unser Angebot umfasst Sammelkarten, Autogramme, Comics, Münzen, Videospiele, Veranstaltungstickets und Erinnerungsstücke. Zu unseren Tochtergesellschaften gehören PSA, PCGS, Beckett, SGC und Card Ladder. Seit unserer Gründung im Jahr 1986 haben wir Millionen von Artikeln bewertet und authentifiziert. Wir beschäftigen mehr als 3000 Mitarbeiter in unserem Hauptsitz in Santa Ana, Kalifornien, und in unseren Büros in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Kanada, Mexiko, Deutschland, das Vereinigte Königreich und Frankreich. Aufgrund unserer nachweislichen Erfolgsbilanz freuen wir uns, unsere Geschäftstätigkeit auf Deutschland auszuweiten. Als junges Unternehmen in diesem neuen Markt bieten wir innovativen und engagierten Menschen die einzigartige Chance, einen entscheidenden Beitrag zu leisten. Werde Teil unseres Teams und gestalte die Zukunft der Marke PSA in Europa mit. Profitiere von den Vorteilen eines dynamischen Startup-Umfelds mit der Stabilität und den Ressourcen eines erfolgreichen US-Unternehmens.

We’re looking for an Operations Supervisor to join our team to manage staff and ensure all team members are properly trained and working at the highest capacity. The supervisor is responsible for ensuring the team works with efficiency and that departmental goals are regularly met.

The ideal candidate will possess comprehensive industry knowledge of trading cards (sports and TCG), be an expert in PSA’s authentication and grading standards, and will be able to add experience and depth to our authentication team through both their expertise in the content but also their training and leadership skills. You’ll report to the Manager of eBay and work from our Frankfurt office. Onsite Requirement: This role requires you to be onsite in the office 5 days per week.

What You’ll Do:

• Supervise the staffing, training, and scheduling of department personnel
• Monitor staff productivity and assign tasks as needed
• Create and maintain departmental structure, morale and sense of team
• Develop production goals and ensure that goals are met
• Plan employee schedules to meet daily operations goals
• Develop staff skills and create a rewarding and fulfilling work environment
• Create effective solutions for issues that arise within the Department
• Ensure that all team members are using the appropriate resources to identify items
• Actively devise strategies to maintain acceptable service levels
• Maintain accurate records
• Ensure proper procedures are followed and devise techniques to improve team efficiency
• Implement improvements to keep error percentage to a minimum
• Act as a knowledgeable and accessible resource for team members
• Interact with our third‑party partner; strong customer facing communication and support
• Lead by example and be a champion of all company policies, including safety, attendance & security

Who You Are:

• Fluency in German and English
• 5+ years of professional experience including 3+ years in a fulfillment, manufacturing (or related role) environment
• 2+ years in a managerial/supervisory role
• 2+ years managing 3rd party client relationships or working in a customer/client facing role
• Bachelor’s degree in related field or equivalent work experience
• Ability to travel to other sites (minimal to occasional)
• Strong verbal and written communication, including an ability to understand and relay company policies/procedures
• Dependable and personable team player who works well with both internal and external stakeholders
• Data‑driven problem solver with an understanding of general business implications of decisions
• Comfortable multitasking and prioritizing a variety of projects in a fast‑paced environment with little room for error
• Influential leader who can inspire/motivate others and effectively drive change within the department
• Strong project management and planning/organizational skills; ability to develop and execute realistic action plans
• Familiarity with standard concepts, practices, and procedures within trading cards, tickets and other forms of sports and non‑sports collectibles

The gross annual salary range for this position is €66,017.03 to €75,919.59. Placement within the range is based on objective, gender‑neutral factors such as relevant experience, qualifications, and scope of responsibility. This role may also be eligible for bonuses or other variable compensation.

Collectors Universe is an equal opportunity employer. We welcome applications from all qualified candidates regardless of ethnic origin, gender, religion or belief, disability, age, or sexual orientation (m/w/d).

This role requires the candidate to pass a criminal background check.

Diversity und Chancengleichheit: Collectors Universe ist ein Arbeitgeber der Chancengleichheit. Wir begrüßen Bewerbungen von allen qualifizierten Kandidat*innen, unabhängig von ethnischer Herkunft, Geschlecht, Religion oder Weltanschauung, Behinderung, Alter oder sexueller Orientierung (m/w/d).

Reasons To Join Us:

• The opportunity to be a part of our Germany operation and to make a meaningful impact on the successful launch of PSA in the EU
• A dynamic and collaborative international team
• An organization dedicated to supporting the passionate Collectors community
• A competitive salary and benefits