Operations Specialist – Customer Operations Support

Jobtailor; Deutschland; Remote; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

MoneyGram is seeking a seasoned financial operations professional to act as the primary contact for partners, resolving complex reconciliation, risk, and compliance issues. You will manage an account base, oversee unmatched settlements, and ensure timely, compliant resolution of discrepancies.

You will research item exceptions, minimize financial risk, and document audit trails while collaborating with internal teams and external partners to drive process improvements.

Qualifikationen

• Experience in bank operations, partner support or financial services.
• Strong analytical and problem-solving skills.
• Ability to communicate with internal and external stakeholders across channels.
• Detail-oriented with audit trail management capabilities.
• Experience with reconciliation processes and settlement systems.

Aufgaben

• Act as primary contact for partners, resolving complex reconciliation and risk issues.
• Manage account base to meet department expectations.
• Oversee reconciliation of unmatched settlements for assigned institutions.
• Ensure timely resolution of discrepancies and maintain compliance with priorities.
• Research and analyze item exceptions for customers and department.
• Resolve exceptions within SLAs, minimize financial risk, and document for audits.
• Address high-dollar adjustments and reconcile complex accounts for institutions.
• Mitigate financial impact by resolving discrepancies across systems and files.
• Collaborate with sales, product, and internal/external partners to improve processes.
• Assist with training new employees and ensure outsourced functions meet SLAs.

Kenntnisse

Reconciliation expertise

Financial analysis

Stakeholder communication

Attention to detail

Time management

Training and mentoring

Ausbildung

High school diploma / GED

Bachelor’s in finance / related field

Tools

Excel

Word

PowerPoint

Financial systems

Audit trail management

Settlement files

POS systems

Internal systems

Jobbeschreibung

• Act as the primary point of contact for MoneyGram’s partners, resolving complex issues related to reconciliation, research, risk, compliance, and customer inquiries
• Manage the account base to meet department expectations
• Oversee reconciliation of unmatched settlements for assigned financial institutions
• Ensure timely resolution of discrepancies and compliance with daily priorities related to key accounts and MoneyGram relationships
• Research and analyze item exceptions for customers and the department
• Resolve exceptions within service level agreements, minimize financial risk, and maintain accurate documentation for auditing purposes
• Address high-dollar adjustments and reconcile complex accounts for financial institutions
• Mitigate financial impact by resolving discrepancies across internal systems and settlement files
• Collaborate with sales, product, internal teams, and external partners to identify and implement process improvements
• Manage inventory levels at agent and supplier/warehouse locations
• Assign inventory ranges to agents and track destroyed or lost stock
• Assist with training new employees
• Ensure outsourced functions meet SLAs and quality assurance standards

Requirements

• High School Diploma or GED required
• Bachelor’s degree in finance, Accounting, Business, or related field preferred
• 4+ years of experience in bank operations, partner support, or financial services
• Experience in settlement reconciliation, inventory management, and troubleshooting technical issues
• Previous experience with MoneyGram products, POS systems, or financial institutions preferred
• Strong analytical and problem-solving skills with the ability to resolve complex financial issues
• Experience with reconciliation processes, financial reporting, and settlement systems
• Ability to communicate effectively with internal and external stakeholders across multiple channels (phone, email, chat)
• Detail-oriented with strong documentation and audit trail management skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and other financial systems and applications
• Ability to manage multiple tasks, prioritize effectively, and work under tight deadlines
• Strong understanding of financial regulations, audit requirements, and risk mitigation practices
• Experience in driving process improvements and system efficiency

Core Competencies

Demonstrates expertise in reconciliation processes, financial reporting, and risk mitigation while effectively managing partner relationships and resolving complex financial issues. Proficient in inventory management and compliance with financial regulations, ensuring accurate documentation and process improvements.

Highest-signal resume keywords

• Reconciliation Processes
• Financial Reporting
• Risk Mitigation
• Inventory Management
• Analytical Problem-Solving

Hard Skills

• Settlement Reconciliation
• Financial Reporting
• Risk Mitigation Practices
• Troubleshooting Technical Issues
• Process Improvements
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Financial Systems
• Audit Trail Management

Soft Skills

• Effective Communication
• Detail-Oriented
• Time Management
• Collaboration
• Training and Mentoring

Industry Keywords

• Bank Operations
• Partner Support
• Financial Services
• Compliance
• Audit Requirements

Tools & Technologies

• MoneyGram Products
• POS Systems
• Financial Applications
• Internal Systems
• Settlement Files