Operations Manager (m/f/d) - NRW

Limehome GmbH; Duisburg; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid Office Model

Visa & Language Support

Oneteam culture

Growth & Development

Workation

Sabbatical

Wellbeing programs

Job summary

Limehome GmbH is seeking an Operations Manager for NRW and surrounding regions to own end-to-end operations across multiple properties, coordinating with local teams and service providers. You will drive quality, KPIs and profitability while supporting pre-opening go-lives and strategic partnerships.

Based in Greater Ruhr with flexibility for regional travel, you will collaborate with internal teams to improve performance and guest experience across markets, using a pragmatic, hands-on approach.

Qualifications

• 3+ years of hands-on experience in operations, multi-site management or hospitality.
• Strong process orientation and a data-driven mindset with KPI focus.
• Clear, professional communication and ability to build partnerships with landlords, suppliers and stakeholders.
• Based in Greater Ruhr area or surrounding region with willingness to travel regionally.
• Excellent organizational skills and a pragmatic, get-things-done mindset.
• Very good German (C1) and English (C1) communication.

Responsibilities

• Operational ownership across a multi-site portfolio with local teams, providers and property managers.
• Drive processes, KPI monitoring, cost ratios and P&L metrics to enhance performance.
• Contribute to pre-opening and go-live phases of new properties.
• Manage suppliers and service providers for quality and reliability.
• Solve problems pragmatically and adapt processes as needed.
• Collaborate cross-functionally with international Operations and other stakeholders to improve performance and guest experience.

Job description

Let’s shoot for the stars:

As Operations Manager (m/f/d) for our properties in NRW and the surrounding region, you will own and shape end‑to‑end operational performance. This is a highly versatile, hands‑on role for a pragmatic operations professional who enjoys being close to the product, managing external service providers across multiple locations, and acting as the trusted local face of Limehome.

How you’ll be hosting with heart:

• Operational ownership: Ensure smooth daily operations across our multi‑site portfolio by closely coordinating with local teams, service providers, and property managers, supported by regular on‑site visits.

• Process & KPI drive: You ensure all properties meet Limehome’s quality standards and monitor KPIs, cost ratios, and P&L metrics to drive operational performance and profitability.

• Pre‑opening & go‑live: You take part in the pre‑opening and go‑live phases of new properties, ensuring operational readiness and seamless handovers.

• Supplier & Partner management: Build and maintain strong relationships with key service providers (cleaning, laundry, maintenance, etc.), ensuring service quality, reliability, and continuous improvement.

• Problem‑solving & adaptability: Act quickly and pragmatically in dynamic situations, creating or adapting processes on demand and navigating complex operational and stakeholder environments.

• Cross‑functional collaboration: Work closely with our international Operations team and internal stakeholders (Guest Experience, Project Development, Expansion, etc.) to improve performance, scalability, and guest experience across markets.

What you need to shoot for the stars:

• 3+ years of hands‑on experience within operations, multi‑site management or the hospitality industry.

• Strong process orientation and a data‑driven mindset, using KPIs and SOPs to maintain high quality standards and drive continuous improvements.

• Clear, professional, and diplomatic communication skills and confident in building strong partnerships with landlords, suppliers, and key stakeholders, while handling challenging situations or negotiations smoothly.

• Based in Greater Ruhr area or the surrounding area (with flexibility for occasional regional travel), ready to take full ownership of a growing region and ensure high operational performance.

• Excellent organizational and multitasking skills, a pragmatic "get‑things‑done" mindset, strong resilience under pressure and the ability to adapt quickly to shifting priorities under pressure.

• Very good communication skills in both German (C1) and English (C1).

We're designed to stay because:

• Hybrid Office Model: We offer a flexible and empowering work environment - you can choose to work 100% from our office or partially from home and the office.

• Visa & Language Support: We’ll support you during your visa process and with learning German on every language level after passing your probation period.

• Oneteam: We are #oneteam with a transparent company culture by staying up to date with each other through team stand‑ups, regular All‑Hands and suite events (Summer, Wiesn, Christmas).

• Growth and Development: We make sure that you keep growing - through constant feedback, peer reviews and exchanges with focus on your development.

• Limitless learning: We offer you the possibility to choose an external development format that will help you in reaching your full potential without any limits in budget.

• Workation: You have the chance to work twice per year for a duration of up to 4 weeks from a different country in the European Union. Our Limehomies love traveling so we want to give them the chance to work from inspiring new locations regularly.

• Sabbatical: After your 1.5 years with Limehome we offer the possibility for a 3-month sabbatical. You can use it for whatever you want: may it be traveling, spending time with your besties or volunteering.

• Everything for our Limehomies: We focus on your physical wellbeing (Urban Sports Club), to your mental wellbeing (Nilo.health), or even staycations in one of our beautiful Limehomes, and many more suite benefits. Join us and find out!

Who we are:

Limehome is a leading tech‑enabled operator in the hospitality industry offering functional, design accommodations across Europe. Using proprietary technology, Limehome delivers comfortable and convenient stays with a seamless digital guest experience for business and leisure travellers. Our vision is to be the first choice in travel for everyone, everywhere. By now, our portfolio consists of more than 10,000 apartments and hotel rooms under contract across 150 cities in 13 European countries.