Operations Manager (m/f/d)

Alp Ami Hospitality GmbH; München; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Direct reporting line to MD

Influence on path to 500 units

Founder-led autonomy

Shape operational excellence at ALPAMI

Guest-first culture

Fair, competitive salary

Nice office in Munich

Frequent team events

Wellpass membership

Job summary

ALPAMI seeks an Operations Manager in Munich to own end-to-end hospitality operations across our boutique portfolio. You’ll lead process improvements, partner with Customer Care to provide fast, accurate information, and ensure every guest interaction stays on brand.

Based in Munich with occasional travel, you’ll steer local stakeholders on site, monitor key KPIs, mentor team members, and uphold our 5-star guest experience as we scale rapidly.

Qualifications

• 2–5+ years in hospitality operations.
• Bilingual in German and English.
• Strong written communication skills with guests, colleagues, and partners.
• Hands-on mentality and ability to fix issues on the spot.
• Strong prioritization skills and on‑the‑spot judgment.
• Stress resistance under multiple simultaneous challenges.
• Willingness to travel occasionally for on-site visits.
• Flexible hours in a fast-growing company.
• Customer happiness as a core personal value.

Responsibilities

• Own end-to-end operations and continuously improve processes across properties.
• Be the single point of contact for Customer Care with up-to-date property information.
• Assist with guest communication and maintain an on-brand tone.
• Coordinate with on-site stakeholders to ensure smooth guest journeys.
• Monitor on-site KPIs: occupancy, ADR, RevPAR, guest satisfaction, and response SLAs.
• Carry out on-site visits with the Operations Lead for quality checks and onboarding.
• Prioritize fixes and make fast, decisive calls.
• Lead and develop operations team members as we scale.
• Champion guest happiness as a core value in every decision.

Skills

Hospitality operations

Bilingual German & English

Written communication

Hands-on mentality

Prioritization

Stress resistance

Willingness to travel

Flexible hours

Customer happiness focus

Tools

PMS

Channel managers

Guest communication platforms

Revenue management systems

Job description

About ALPAMIAt ALPAMI we're building a boutique hospitality brand. ALPAMI operates 200+ keys across the Black Forest, Switzerland, Tirol, and Munich — spanning City Boutique Houses, Tiny Houses in Nature, and Properties as a Service. We're not chasing stars; we're chasing 5-star experiences delivered in our own, unmistakably boutique way.

We're bootstrapped, founder-led, and growing fast — with a clear target of 500 units next year. That means the operational engine behind our guest experience needs to scale just as fast, and that's exactly where you come in.

What You’ll Do

• Own operations end-to-end — surveil and continuously improve operational processes and management standards across our entire portfolio of properties
• Be the single point of contact for our Customer Care team, provide them with relevant, up-to-date property information (access details, house rules, local specifics, open issues) so every guest gets a fast and correct answer
• Assist with guest communication — step in on complex requests, special cases, and escalations, and help keep our tone and response times consistently on brand
• Steer our local stakeholders on site — make sure the guest journey is smooth at every locationMonitor and act on operating room KPIs — occupancy, ADR, RevPAR, guest satisfaction scores, response SLAs, and the other numbers that tell you where to focus next
• Carry out on-site visits in coordination with our Operations Lead whenever quality checks, partner onboarding, training, or problem-solving require an on-the-ground presence
• Prioritize ruthlessly — you always know what needs fixing right now versus what can wait, and you make that call fast
• Solve issues immediately — you're hands-on by nature and would rather fix something yourself in the next ten minutes than schedule a meeting about it next week
• Lead and develop operational team members as we scale, setting the standard for how ALPAMI runs
• Champion guest happiness as a non-negotiable core value — every decision you make is filtered through "does this make the guest experience better?"

What You Bring (Must-Haves)

• 2–5+ years of experience in hospitality operations
• Bilingual in German and English (spoken and written)
• Strong written communication skills, clear, warm, and solution-oriented with guests, colleagues, and partners alike
• A genuine hands-on mentality — you fix things yourself, immediately, rather than escalating by default
• Strong prioritization skills and the judgment to resolve issues on the spot
• Stress resistance, you stay clear-headed and effective when multiple things go wrong at once
• Willingness to travel occasionally for on-site visits to our properties
• An understanding that joining a fast-growing company means flexible hours and a workload that doesn't always fit neatly into Monday–Friday, 9-to-5
• Customer happiness as a core personal value, not just a KPI

Nice-to-Have

• Experience leading a team
• Experience in guest communication or customer care, ideally in hospitality
• Deep technical understanding of hospitality tech tools (e.g. PMS, channel managers, guest communication platforms, revenue management systems)
• Familiarity with AI, you don’t step away in challenge yourself and your workflows with AI
• A driver's license
• Experience opening new locations/properties

What We Offer

• Direct reporting line to the Managing Director — your work has visibility and impact from day one
• A front-row seat and real influence on our path to 500 units next year — you won't just support our growth, you'll be one of the reasons it happens
• The autonomy of a founder-led, bootstrapped company: fast decisions, no bureaucracy, real ownership
• The chance to shape what "operational excellence" means at ALPAMI as we scale
• A team that believes 5-star experiences aren't about star ratings — they're about how we treat every single guest
• A fair, competitive salary
• A nice office in Munich
• Frequent team events
• Wellpass membership for your physical and mental well-being