Operations Excellence & Culinary Systems Manager

Bella & Bona Gmbh; Berlin; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Free daily staff meals

International team

Growth opportunities

Job summary

Bella & Bona GmbH is seeking an Operations Excellence & Culinary Systems Manager (German Speaker) to design and improve scalable, HACCP-compliant operational systems across multiple locations in Germany. The role emphasizes standardizing processes, driving efficiency, and implementing digital tools beyond daily kitchen management.

The position requires hands-on culinary expertise, multi-site operations experience, and fluent German with professional English.

Qualifications

• Culinary professional with hands-on kitchen experience.
• Experience in multi-site food operations.
• Strong HACCP and German food safety knowledge.
• Proven ability to improve operational processes.
• Fluent German (C2) and professional English.
• Willingness to travel between operating cities.

Responsibilities

• Analyze operational processes across all kitchen locations to identify improvements.
• Standardize workflows across sites and drive continuous improvements.
• Evaluate and implement operational tools that add value.
• Support cross-functional operational projects and new kitchen rollouts.
• Maintain HACCP and quality management systems.
• Assist audits and monitor quality and compliance trends.
• Translate recurring customer complaints into systemic fixes.
• Develop and maintain SOPs and process standards.
• Support onboarding and operational training.

Skills

Culinary background

Multi-site operations

HACCP & German food safety

Project management

German language (C2)

English language

Operational software tools

Scale food production sites

Tools

Digital process tools

Job description

Overview

Bella & Bona is a fast-growing 360° office food solutions company serving companies across Germany . We combine culinary excellence with operational rigor to deliver an outstanding workplace food experience.

To support our growth, we are looking for an Operations Excellence & Culinary Systems Manager - German Speaker to build and continuously improve the scalable operational systems that let us grow consistently across multiple locations.

This role combines culinary expertise with operational excellence, standardizing processes, improving food safety and quality systems, supporting catering development, and implementing practical solutions that make our operations more efficient and scalable.

This is not a traditional Operations Manager role. Day-to-day kitchen management stays with the local kitchen teams, your focus is the systems behind them.

*Regular travel between our operating cities required

Your mission

• Analyze operational processes across all kitchen locations and identify opportunities for improvement
• Standardize workflows across sites and drive continuous improvement initiatives
• Evaluate and implement operational tools where they create real value
• Support cross-functional operational projects and new kitchen rollouts
• Maintain and improve our HACCP and quality management systems
• Support internal and external audits, and monitor quality and compliance trends
• Help resolve recurring operational issues before they become recurring problems
• Analyze recurring customer complaints and translate them into systemic operational fixes
• Support escalations and refund decisions where operational assessment is needed
• Support catering menu development and recipe standardization
• Evaluate suppliers, products, and operational concepts; support costing and implementation
• Develop and maintain SOPs, operational documentation, and process standards
• Support onboarding and operational training so knowledge stays accessible and up to date

Your profile

• Professional culinary background with hands-on kitchen experience
• Experience in multi-site food operations
• Strong understanding of HACCP and German food safety requirements
• Track record of improving operational processes, not just running themStrong project management and organizational skills
• Fluent German (Fluent, C2 preferred) and professional English
• Hands-on mentality, equally comfortable in strategic and operational work
• Experience with catering operations, implementing operational software or digital process tools, or opening/scaling food production sites is a plus

Why us?

• Free daily staff meals from our own menu
• A friendly, international team
• Flat hierarchy and open communication, you'll work directly with our founders
• Room to grow as we expand across Germany
• Ownership over systems that shape how the whole company operates, not just one site

Bella & Bona's Team Culture

• Mission-driven and long-term oriented - we focus on building a sustainable company with real impact
• Strong sense of ownership - we take responsibility and act like founders
• Open and proactive communication - clarity, honesty, and solutions matter
• High execution standards - we move fast and care deeply about results
• Continuous learning mindset - we constantly improve how we work
• Customer-centric approach - everything starts with delivering great experiences