Operations Coordinator (m/f/d) - Hamburg

LVMH Group; Hamburg; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

LVMH Group in Hamburg is seeking an Operations Coordinator to oversee all operational functions in a retail setting. This role involves enhancing client experience through effective merchandise management, post-sales service, and administration.

The ideal candidate will have 2-3 years of retail operations experience, strong analytical skills, and be fluent in both German and English. Responsibilities include coordinating inventory, ensuring superior client service, and assisting on the sales floor as needed.

Qualifikationen

• 2-3 years of prior retail experience in retail operations.
• Ability to work retail store hours including nights, weekends, and holidays.
• Flexibility to perform different tasks based on day-to-day needs.

Aufgaben

• Oversee store merchandise and maintain inventory accuracy.
• Provide superior client service for all post sales services.
• Assist on the sales floor while delivering the Tiffany Experience.
• Manage all store supplies and track necessary invoice approvals.

Kenntnisse

Retail operations knowledge

Analytical skills

Microsoft Word

Microsoft Excel

Client service skills

Organizational skills

Attention to detail

Fluent in German

Fluent in English

Jobbeschreibung

Operations Coordinator (m/f/d) - Hamburg

Role overview: The Operations Coordinator functions as the lead operations professional, assisting in managing the operational functions of a store including Administration, Inventory Control, Customer Service, and Shipping/Receiving to elevate the client experience.

YOUR RESPONSIBILITIES:

• Oversee store merchandise
  • Receive merchandise and prepare transfers to other locations.
  • Ensure store inventory accuracy and availability to optimize client service (including Carnet merchandise and Travel Collections).
  • Monitor the Daily High Value count and maintain the returns report.
  • Lead and coordinate cycle count and physical inventory prep work. Oversee the yearly physical inventory.
  • Lead and coordinate price changes, merges, re-classes and ticket changes.
  • Process merchandise requests and follow-up on special orders/back orders.

• Post sales client communication and service
  • Provide superior client service for all post sales service.
  • Ensure repair/engraving orders are entered, monitored, and completed in a timely manner, entering, and communicating estimates when needed.
  • Perform minor onsite repairs, cleanings, and other services within the store's client service area.
  • Assist management in the visual presentation of merchandise by conducting scheduled cleaning and inspection of store inventory.

• Sales and client development
  • Assist on the sales floor as needed while providing the Tiffany Experience.
  • Partner with the sales team by processing merchandise orders in line with procedure.
  • Assist with the planning and coordinating of store events.
  • Partner with Marketing by processing Marketing specific merchandise requests.

• Administration
  • Manage all store supplies including sundries, packaging, and hospitality.
  • Daily tracking of necessary invoice approvals, verification of daily inventory reports.
  • Function as the liaison with facilities and IT, follow up on audit issues and manage record retention.
  • Answer incoming calls and provide superior service to all clients.
  • Perform daily cashier functions including accounts payable and cash related functions.
  • Act as Security and Health & Safety liaison for the store.
  • Assist in the maintenance and implementation of operational support systems (e.g., Inventory systems, suppliers ordering).

YOUR QUALIFICATIONS:

• 2-3 years of prior retail experience in retail operations with knowledge of merchandising, client service, administration, and shipping.
• Analytical skills preferred.
• Microsoft Word and Excel, IT knowledge.
• Ability to work retail store hours as necessary, including nights, weekends, and holidays.
• Organized and detail oriented.
• Ability to work well with clients, peers, and management.
• Ability to understand and adhere to Tiffany & Co. standards.
• Ability to manage project work and meet deadlines.
• Flexibility to perform different tasks based on day-to-day business needs.
• Knowledge of local import/export regulations.
• Fluent in German and English.