Operations Assistant – Executive Education Operations Hub (gn*)

Klu; Hamburg; Vor Ort; EUR 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Public transit subsidy

Company pension plan

Bicycle leasing

Sports offers

Zusammenfassung

KLU in Hamburg is seeking a motivated Operations Assistant (gn*) to join our Executive Education Operations Hub and support the Program Management team. This full-time role (40 hours/week) is initially limited to two years with the clear intention of long-term employment and provides hands-on operational and administrative support to ensure high-quality program delivery and participant experience.

You will coordinate event planning, participant management, scheduling, and on-site support,

Qualifikationen

• Commercial or vocational training or a university degree.
• Experience in operations, administration, event coordination or project support is nice-to-have.
• Ability to work across functions and manage data or process documentation.

Aufgaben

• Coordinate operational delivery of executive education programs including event planning and on-site support.
• Organize logistics such as room bookings, catering, travel, and participant management.
• Handle invoicing, contracts with external partners, and internal documentation.
• Maintain program systems and data (CRM, learning platforms, project tools).
• Collaborate with Program Management, Faculty, Marketing and Accounting to support materials and updates.

Kenntnisse

Strong organizational skills

English and German communication

Stakeholder collaboration

Attention to detail

Ausbildung

Commercial / vocational training or university degree

Tools

CRM systems

MS Office

Project tools

Learning platforms

Jobbeschreibung

We are seeking for

We are looking for a motivated Operations Assistant (gn*) to join our Executive Education Operations Hub and support the Program Management team.
This is a full-time position (40 hours/week), initially limited to two years, with the clear intention of long-term employment.
In this role, you will provide hands-on operational and administrative support that ensures the smooth delivery of our programs and a high-quality participant experience.

Your Responsibilities

• Coordinate the operational delivery of executive education programs, including event planning, participant management, scheduling, and on-site support during program delivery, including MBA weekend sessions (typically once per month) with time-off compensation provided.
• Organize and manage program logistics, such as room bookings, catering, travel arrangements, and other operational requirements to ensure a seamless participant experience.
• Handle administrative processes, including invoicing, contract coordination with external partners, and internal documentation.
• Maintain and update program-related systems and data (e.g., CRM, learning platforms, project tools), ensuring accuracy and efficient program operations.
• Collaborate closely with Program Management, F aculty, Marketing, Accounting, and other stakeholder to prepare program materials, support website updates, and ensure the smooth execution of all program-related activities.

Your qualifications

Must-haves

• You have completed a commercial / vocational training (e.g., office management, business administration)
  or hold a university degree combined with relevant practical experience.

Nice to have

• You have gained initial experience in operations, administration, event coordination, or project support.
• You are familiar with working across different functions and stakeholders and have been exposed to data management or process documentation.
• You are confident using MS Office; experience with CRM systems, project tools, or digital learning platforms is an advantage.
• You communicate confidently in English and German, both written and spoken, and ideally have experience in an international or academic environment.

Personal qualities that make the difference

• You take responsibility for delivering reliable and high- quality operational results.
• You are highly organized and dependable, with strong attention to detail and quality.
• You collaborate effectively with different stakeholders and contribute to a positive, team- oriented environment.
• You are motivated to learn, grow, and build expertise in operations, thriving in a role where structure and consistency create impact.

This role is well suited for career starters or professionals returning to work who are eager to gain hands-on experience in operations and program management in a dynamic, international university environment.

We offer

At KLU, you will work with open-minded and ambitious colleagues in an international and collaborative environment located in Hamburg’s HafenCity.
Weoffer:

• A dynamic and growing work environment in higher education with a visible impact on our executive education participants and corporate partners.
• Opportunities to learn, grow, and take responsibility early, including insights into program management and process optimization in the Operations Hub.
• Modern workplaces with attractive surroundings.
• Flexible working hours and home office options.
• Additional benefits such as subsidy for the public transit "Job-Ticket", company pension plan, bicycle leasing, and sports offers.

We value diversity We value diversity and therefore welcome all applications regardless of gender, nationality, ethnic and social origin, religion and worldview, disability, age, sexual orientation, and identity.