NEURAGym Manager - NEURAGym (human)

Neura Robotics; Stuttgart; On-site; EUR 90,000 - 130,000; Full time

Job summary

Neura Robotics is seeking a senior operations leader to launch and run NEURAGym facilities. You will guide an on-site team including AI/Robotics Trainers and Logistics, coordinating with Cloud Support and IT for a seamless customer experience.

Responsibilities span feasibility through day-to-day execution, ensuring a validated skill runs on the robot, with ongoing KPI-informed improvements and close collaboration with the RoboGym Product team.

Qualifications

• Degree in Engineering, Applied Sciences, Operations Management or related field.
• 5+ years leading customer-facing tech operations or large-scale roll-outs in robotics/cloud domains.
• Proven leadership of multidisciplinary teams with external-customer responsibility.
• Ability to turn initiatives into clear processes, metrics and playbooks.
• Comfort switching between robotics/AI/cloud talks and budgets/utilisation topics.
• Data-driven mindset to define KPIs balancing efficiency, cost and impact.
• Experience managing site budgets and coordinating vendors/service providers.

Responsibilities

• Launch and operate a NEURAGym, proving the service and creating the playbook.
• Lead the on-site team (AI/Robotics Trainer, Logistics) and coordinate wider support.
• Own the full customer operations journey from feasibility to rollout at site.
• Monitor utilisation, cost and feedback; propose improvements for value.
• Feed ground-level insights to RoboGym Product team to shape KPIs and model.
• Manage budget, assets, facility basics and IT uptime for smooth operations.

Skills

Leadership

Customer-facing ops

Robotics domain

KPI development

Budget management

Cross-functional coordination

Cloud/AI awareness

Education

Engineering or related field

Tools

Cloud infrastructure

Job description

Your mission & challenges

• Launch and operate a NEURAGym, proving the service and creating the playbook for future facilities

• Lead the on-site team (AI Trainer, Robotics Trainer, Logistics) and coordinate the wider support network - Cloud Support, Robotics Service, IT - to deliver a seamless customer experience

• Own the full customer operations journey - from feasibility check through day-to-day execution to a validated skill running on the robot and ready for roll-out at the customer’s site

• Monitor utilisation, cost and customer feedback; propose layout, workflow or tooling changes that lift efficiency and business value

• Feed ground-level insights to the RoboGym Product team, shaping processes, KPIs and the evolving business model

• Manage the essentials - budget, assets, facility basics and IT uptime - so the team and customers can focus on teaching robots

What we can look forward to

Must have:

• Degree in Engineering, Applied Sciences, Operations Management or a related field

• 5 + years leading customer-facing tech operations OR managing large-scale product / programme roll-outs in domains such as robotics, advanced manufacturing, autonomous systems, or cloud services

• Proven leadership of multidisciplinary teams with direct responsibility for external-customer success

• Demonstrated ability to turn first-of-a-kind initiatives into clear processes, metrics and playbooks

• Comfortable switching between technical discussions (robotics, AI pipelines, cloud infra) and business topics (budgets, utilisation, customer value)

• Data-driven mindset: able to define and refine KPIs that balance efficiency, cost and customer impact

• Experience managing site-level budgets and coordinating vendors or external service providers

Nice to have:

• Exposure to cloud-based ML infrastructure or IT support workflows

• Excellent written and verbal communication; fluent in English and German

• Hands-on, problem-solving attitude; thrives on keeping multiple projects moving in a fast-changing environment