NEURAGym Manager - NEURAGym (human)

Neura Robotics; Stuttgart; On-site; EUR 90,000 - 120,000; Full time

Job summary

Neura Robotics in Stuttgart is seeking a seasoned operations leader to launch and run NEURAGym facilities. You will lead the on-site AI and Robotics Trainers, coordinate cloud and IT support, and ensure a seamless customer experience from feasibility through daily execution.

You will drive KPIs, optimize cost and utilization, and collaborate with the RoboGym Product team to evolve the business model. Fluency in English and German is beneficial in this role.

Qualifications

• Degree in Engineering, Applied Sciences, Operations Management or a related field.
• 5+ years leading customer-facing tech operations or managing large-scale product/program roll-outs in robotics/advanced manufacturing/cloud services.
• Proven leadership of multidisciplinary teams with external-customer success.
• Ability to turn first-of-a-kind initiatives into clear processes, metrics and playbooks.
• Comfortable switching between robotics/AI/cloud topics and budgets, utilisation, customer value.
• Data-driven mindset: define and refine KPIs balancing efficiency, cost and impact.
• Experience managing site-level budgets and coordinating vendors or external service providers.

Responsibilities

• Launch and operate a NEURAGym, proving the service and creating the playbook for future facilities.
• Lead the on-site team (AI Trainer, Robotics Trainer, Logistics) and coordinate the wider support network to deliver a seamless customer experience.
• Own the full customer operations journey from feasibility to day-to-day execution to a validated skill running on the robot.
• Monitor utilisation, cost and customer feedback; propose layout, workflow or tooling changes to lift efficiency and business value.
• Feed ground-level insights to the RoboGym Product team, shaping processes, KPIs and the evolving business model.
• Manage the essentials - budget, assets, facility basics and IT uptime so the team and customers can focus on teaching robots.

Skills

Leadership

Data-driven mindset

Budget management

Vendor coordination

Cloud infra

Education

Engineering degree

Applied sciences degree

Tools

Cloud infrastructure

IT uptime

Job description

Your mission & challenges

• Launch and operate a NEURAGym, proving the service and creating the playbook for future facilities
• Lead the on-site team (AI Trainer, Robotics Trainer, Logistics) and coordinate the wider support network - Cloud Support, Robotics Service, IT - to deliver a seamless customer experience
• Own the full customer operations journey - from feasibility check through day-to-day execution to a validated skill running on the robot and ready for roll-out at the customer’s site
• Monitor utilisation, cost and customer feedback; propose layout, workflow or tooling changes that lift efficiency and business value
• Feed ground-level insights to the RoboGym Product team, shaping processes, KPIs and the evolving business model
• Manage the essentials - budget, assets, facility basics and IT uptime - so the team and customers can focus on teaching robots

What we can look forward to

Must have:

• Degree in Engineering, Applied Sciences, Operations Management or a related field
• 5 + years leading customer-facing tech operations OR managing large-scale product / programme roll-outs in domains such as robotics, advanced manufacturing, autonomous systems, or cloud services
• Proven leadership of multidisciplinary teams with direct responsibility for external-customer success
• Demonstrated ability to turn first-of-a-kind initiatives into clear processes, metrics and playbooks
• Comfortable switching between technical discussions (robotics, AI pipelines, cloud infra) and business topics (budgets, utilisation, customer value)
• Data-driven mindset: able to define and refine KPIs that balance efficiency, cost and customer impact
• Experience managing site-level budgets and coordinating vendors or external service providers

Nice to have:

• Exposure to cloud-based ML infrastructure or IT support workflows
• Excellent written and verbal communication; fluent in English and German
• Hands-on, problem-solving attitude; thrives on keeping multiple projects moving in a fast-changing environment