Network Engineer - Juniper Focused - Remote

Embedded Shishya; Deutschland; Remote; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

AireSpring is seeking a seasoned Network Operations Engineer to support and optimize our global core network and services. You will troubleshoot, provision, and manage core devices, while collaborating with engineering, support, and sales teams to ensure high availability and performance.

As a Tier 3 escalation resource, you’ll improve monitoring capabilities, contribute to documentation, and participate in a 24x7 rotation if required.

Qualifikationen

• 5+ years of Network Operations experience essential.
• Strong knowledge of routing protocols: STP, VRRP, BGP, OSPF, EIGRP, IPSec.
• Experience with WAN technologies and security protocols.
• Hands-on with Cisco/Juniper/Adtran routing and switching devices.
• Familiarity with Linux OS and networking concepts.
• Experience with SD-WAN deployments is preferred.
• Certifications such as CCNA/JNCIA required; CCNP/JNCIP preferred.

Aufgaben

• Manage and maintain Monitoring Systems.
• Troubleshoot faults and perform problem isolation, escalate as needed.
• Liaise with 3rd party suppliers for upgrades and changes.
• Provision and configure core network devices and tools.
• Network equipment build, installation and configurations.
• Conduct hardware audits and configuration audits.
• Write and maintain monitoring plugins and graphs.
• Maintain NOC wiki and technical documentation.
• Develop knowledge in network and system administration.
• Act as Tier 3 escalation point for core datacenter services.
• Join 24x7 call-out rotation if required.

Kenntnisse

Network troubleshooting

TCP/IP

WAN technologies

Multitasking

Attention to detail

Documentation

Communication

Team collaboration

Analytical thinking

Problem solving

Ausbildung

CCNA or JNCIA certification

CCNP or JNCIPpreferred

Tools

Cisco devices

Juniper devices

Adtran devices

Centralized monitoring tools

Jobbeschreibung

The Network Operation Centre (NOC) have three main roles:

• to ensure maximum possible service availability and performance
• to provision customer network services on core equipment
• to provide support services for Engineering and other technical teams

These result in a highly diverse range of duties for the NOC - our engineers are required to ensure they are fulfilled in a timely, co-operative and professional manner.

We interact frequently with technical support, service provisioning and sales teams so it's important that we are clear and concise in our communications.

We also work very closely with the Engineering team and as such need to develop a good all-round understanding of systems and networks.

Diligence and attention to detail are also key skills along with an ability to multi-task and prioritize work appropriately.

We don't expect you to have all the required knowledge when you join us as many of these skills can be picked up through experience in the job, but those who do need to learn new skills must be prepared to spend time doing suitable research to ensure their grounding is thorough and properly understood.

As your knowledge and confidence develop you may be asked to join our call-out rotation providing 24x7 support on our core network and services.

Duties and Responsibilities

• Manage and maintain the Monitoring Systems
• Full fault troubleshooting, problem isolation, and corrective action implementation or escalation to network engineering for assistance
• Liaising, and own discussions with, 3rd party suppliers to troubleshoot problems, perform upgrades, resolve service impacts, manage network changes, and elevate as required
• Provisioning and configuring core network devices and tools, such as IP assignment, core network configuration, DNS setup, monitoring software for core equipment and software, NNI ports and services, implementing MOPs for controlled core and edge network changes, etc.
• Network equipment build, installation, and configurations
• Performing and maintain hardware, serial numbers, security, and configuration audits
• Writing custom monitoring plugins and configuring bespoke graphing.
• Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations
• Development of knowledge and skills in network and system administration
• Tier 3 escalation point for all core network datacenter services and infrastructure, access network, and AireSpring services
• Participate in a 24x7 call-out rotation if required

Qualifications

• 5+ years’ experience in Network Operation is a must. Advanced experience in the following preferred:
• Strong troubleshooting knowledge of TCP/IP routing protocol protocols including STP, VRRP, BGP, OSPF EIGRP, and IPSec
• Strong knowledge of WAN technologies
• Strong knowledge with hands-on experience in Cisco, Juniper, and Adtran routing, switching, and firewall network devices
• Experience with VOIP, VPNs, and security protocols
• Experience with SD-WAN deployment is preferred
• Certifications such as JNCIA or CCNA is required, JNCIP or CCNP is preferred.
• Strong familiarity with Linux OS/networking
• Experience with centralized device monitoring and management tools
• Strong knowledge of network monitoring and troubleshooting
• Ability to effectively juggle and multi-tasking. Strong attention to detail and organization skills.
• Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem solving abilities under pressure.
• Ability to work within a global team in a fast-paced and dynamic environment with limited supervision.

About the Company

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 25 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".