Mobile Cranes Technician (m/f/x) – France

XCMG Europe GmbH; Krefeld; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Competitive salary package

Comprehensive benefits

Training and development opportunities

Zusammenfassung

A leading international machinery company seeks an experienced technician specializing in crane after-sales support in Krefeld, NRW. The role involves diagnosing and repairing mobile cranes, conducting training for French-speaking clients, and managing after-sales service efficiently. Candidates must have at least 5 years of relevant experience and be fluent in French, with additional knowledge in English or Chinese being a plus. This position offers a competitive salary and a dynamic working environment focused on innovation and development.

Qualifikationen

• Minimum of 5 years of experience in crane after-sales support.
• Knowledge of English and Chinese would be an asset.
• Strong knowledge of diagnostics, maintenance, and repair of mobile cranes.
• Fluent in French, both written and spoken. Knowledge of English and Chinese would be an asset.
• Proactive team player, able to work independently and provide timely feedback.
• Experience with ERP, CRM, or Excel is an advantage.

Aufgaben

• Diagnose, maintain, repair, and troubleshoot mobile cranes.
• Conduct on-site training for French-speaking clients.
• Manage after-sales and warranty cases efficiently.
• Serve as the technical point of contact for French-speaking clients, providing clear solutions and maintaining communication with customers, factory, and technical teams.
• Analyze field issues, document service reports, and maintain case databases using Excel or system tools.
• Collaborate with HQ and internal teams to provide technical support, resolve pending cases, and enhance client training programs.

Kenntnisse

Mechanical or engineering background

Fluent in French

Strong knowledge of diagnostics

Proactive team player

ERP/CRM/Excel

Ausbildung

Engineering background or equivalent

Tools

ERP

CRM

Excel

Jobbeschreibung

Your mission

• Diagnose, maintain, repair, and troubleshoot mechanical, hydraulic, electrical, and electronic systems of mobile cranes
• Conduct on-site operator and maintenance training for French-speaking clients
• Manage after-sales, warranty, and spare parts cases efficiently, coordinating supply and delivery schedules, and liaising with suppliers
• Serve as the technical point of contact for French-speaking clients, providing clear solutions and maintaining communication with customers, factory, and technical teams
• Analyze field issues, document service reports, and maintain case databases using Excel or system tools
• Collaborate with HQ and internal teams to provide technical support, resolve pending cases, and enhance client training programs

Your profile

• Mechanical or engineering background, or equivalent practical experience
• Minimum of 5 years of experience in crane after-sales support
• Strong knowledge of diagnostics, maintenance, and repair of mobile cranes
• Fluent in French, both written and spoken. Knowledge of English and Chinese would be an asset
• Proactive team player, able to work independently and provide timely feedback
• Experience with ERP, CRM, or Excel is an advantage

Why us?

• Opportunity to develop innovative solutions in a dynamic and creative environment
• Competitive salary package with comprehensive benefits
• Exposure to international projects and collaboration with global teams
• Wide range of training and development opportunities to grow your career
• Flat hierarchies and open communication
• Supportive team culture with collaboration and knowledge sharing