Mobile Cranes Technician (m/f/x) – France

XCMG; Krefeld; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive salary package

International projects

Training and development opportunities

Flat hierarchies

Open communication

Zusammenfassung

XCMG in Germany is seeking an experienced crane after-sales support engineer to diagnose, maintain, repair and troubleshoot mobile cranes. You will conduct on-site operator and maintenance training for French-speaking clients and manage warranty and spare parts cases, coordinating with suppliers.

The role requires fluent French, 5+ years in crane after-sales, and strong collaboration with HQ and technical teams. ERP/CRM/Excel proficiency is an advantage.

Qualifikationen

• Mechanical or engineering background or equivalent practical experience.
• Minimum 5 years of crane after-sales support experience.
• Strong knowledge of diagnostics, maintenance and repair of mobile cranes.

Aufgaben

• Diagnose, maintain, repair, and troubleshoot mechanical, hydraulic, electrical, and electronic systems of mobile cranes.
• Conduct on-site operator and maintenance training for French-speaking clients.
• Manage after-sales, warranty and spare parts cases, coordinating supply and delivery schedules with suppliers.
• Serve as the technical point of contact for French-speaking clients, providing clear solutions and maintaining communication with customers, factory and technical teams.
• Analyze field issues, document service reports, and maintain case databases using Excel or system tools.
• Collaborate with HQ and internal teams to provide technical support and enhance client training programs.

Kenntnisse

Diagnostics

Troubleshooting

Team collaboration

ERP/CRM/Excel

Ausbildung

Mechanical or engineering background

Tools

ERP

CRM

Excel

Jobbeschreibung

Your mission

• Diagnose, maintain, repair, and troubleshoot mechanical, hydraulic, electrical, and electronic systems of mobile cranes
• Conduct on-site operator and maintenance training for French-speaking clients
• Manage after-sales, warranty, and spare parts cases efficiently, coordinating supply and delivery schedules, and liaising with suppliers
• Serve as the technical point of contact for French-speaking clients, providing clear solutions and maintaining communication with customers, factory, and technical teams
• Analyze field issues, document service reports, and maintain case databases using Excel or system tools
• Collaborate with HQ and internal teams to provide technical support, resolve pending cases, and enhance client training programs

Your profile

• Mechanical or engineering background, or equivalent practical experience
• Minimum of 5 years of experience in crane after-sales support
• Strong knowledge of diagnostics, maintenance, and repair of mobile cranes
• Fluent in French, both written and spoken. Knowledge of English and Chinese would be an asset
• Proactive team player, able to work independently and provide timely feedback
• Experience with ERP, CRM, or Excel is an advantage

Why us?

• Opportunity to develop innovative solutions in a dynamic and creative environment
• Competitive salary package with comprehensive benefits
• Exposure to international projects and collaboration with global teams
• Wide range of training and development opportunities to grow your career
• Flat hierarchies and open communication
• Supportive team culture with collaboration and knowledge sharing