Mitarbeiter Vertriebsinnendienst / Customer Service (m/w/d) – Vollzeit oder Teilzeit (35 Std)

Eduard G. Fidel GmbH; Pforzheim; Vor Ort; EUR 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Onboarding

Health insurance

Pension plan

Profit sharing

Referral program

Company events

Team sport

Zusammenfassung

Binder Group is seeking an Inside Sales/Customer Service Representative (m/f/d) for full-time or part-time 35 hours to manage national and international client relations. You will process orders, coordinate delivery dates, and prepare quotes while maintaining accurate ERP data and collaborating with Sales, Production, Purchasing, and Logistics.

The role requires a business-focused background, strong German communication, and English capability, plus experience in handling inquiries and

Qualifikationen

• Completed business training (e.g., industrial clerk or wholesale and foreign trade management clerk) or comparable qualification.
• Experience in inside sales, customer service, client support or order processing.
• Experience in preparing/editing quotes and handling customer complaints.
• Enjoys working with national and international clients.
• Proficient in ERP systems and MS Office.
• Strong customer orientation and communication skills.
• Organized, independent and reliable work style.
• Excellent German; good English written and spoken.

Aufgaben

• Independently managing a national and international client base.
• Recording, processing, and fulfilling customer orders reliably.
• Coordinating and monitoring delivery dates with customers and internal departments.
• Creating, editing, and tracking quotes.
• Handling inquiries and complaints, developing customer-focused solutions.
• Maintaining customer, order, and master data in the ERP system.
• Collaborating with Sales, Production, Purchasing, and Logistics.
• Participating in customer visits and trade shows; improving sales and service processes.

Kenntnisse

Customer service

Order processing

ERP systems

MS Office

German language

English language

Ausbildung

Commercial/business training

Tools

ERP system

MS Office

Jobbeschreibung

Job Opening: Inside Sales Representative / Customer Service Representative (m/f/d) – Full-time or Part-time (35 hours)

• Independently managing a national and international client base
• Recording, processing, and reliable fulfillment of customer orders
• Coordinating and monitoring delivery dates with customers and internal departments
• Creating, Editing, and Tracking Quotes
• Handling customer inquiries and complaints, and developing customer-focused solutions
• Maintenance and management of customer, order, and master data in the ERP system
• Close collaboration with Sales, Production, Purchasing, and Logistics
• Participating in customer visits and trade shows, as well as optimizing sales and service processes

WHAT YOU BRING

• Completed business training, e.g., as an industrial business clerk, a wholesale and foreign trade management clerk, or a comparable qualification
• Work experience in inside sales, customer service, client support, or order processing
• Experience in preparing and editing quotes, as well as in order processing and handling customer complaints
• Enjoyment of working directly with national and international clients
• Proficiency in using ERP systems and common MS Office applications
• Strong customer and service orientation, as well as excellent communication skills
• Strong organizational skills and a structured, independent, and reliable work style
• Excellent command of German and good written and spoken English

We offer the following to make your daily work life even more pleasant:

• Onboarding
• Informal address
• Values
• Sustainability
• Company events
• Team sport
• Further education
• Pension plan
• Profit sharing
• Referral program
• Health insurance
• E-Bike & Bicycle Leasing

E-Bike & Bicycle Leasing

Would you like to combine sport with climate protection? Then an e-bike or bicycle would certainly be the right thing for you. Through our company, you can easily lease e-bikes and bicycles at great conditions. In doing so, we are doing something good for you, but also for the environment.

Onboarding

To make your start with us as pleasant as possible, we will create your own individual onboarding plan. With the help of our motivated employees, you will get to know both our team and your new workplace, receive optimal training and always have a contact person for any questions you may have. You are not alone with us!

Informal address

An open and familiar relationship is essential for us! That's why we offer you informal communication from the start.

Values

We in the Binder Group have a clearly defined value system that guides us every day. We are particularly concerned with topics such as respect, openness, clarity, but also quality and trust. We work together as a team and are there for each other. Be a part of it too!

Sustainability

Since we are very future-oriented, the topic of sustainability is extremely important to us. We are certified by Climate Partner as a "climate-neutral company" and manufacture our wedding rings from 100% recycled gold and platinum. We are very proud of this! With your help, we want to continue to produce sustainably in the future and thus contribute our part to climate and environmental protection.

Company events

We want to celebrate our successes together with you. We regularly organize after-work barbecues, go on excursions together and invite you to our annual Christmas party.

Team sport

Do you enjoy being active in sports? So do we! Join us for regional runs or take part in our annual ski trip.

Further education

Show us what you can do! We not only want to challenge you, but also support you. That's why you have the opportunity to continue your education at any time and take on new challenges.

With us, you are guaranteed a secure job and a change of position within the Binder Group is also not a problem. We offer you the best future prospects among almost 400 employees in the Pforzheim/Enzkreis area.

Pension plan

Your future is taken care of too! All our employees receive an employer contribution towards their retirement provision. We want to thank you in advance for your services and take away your worries about the future with this.
(only for permanent employees)

Profit sharing

Since you are an important part of our team and naturally share responsibility for our success, we will also pay you a financial share of the company profits as a small thank you.
(only for permanent employees)

We want to make sure you have everything you need with us! That's why we offer you many interesting extras, such as great deals from well-known brands like Adidas, Apple and more.

Referral program

Do you know someone who is looking for a new challenge and may even have experience in the jewelry sector? Feel free to recommend them to us and receive an attractive bonus as a thank you for your help if they are hired!
(only for permanent employees)

Health insurance

Your health is very important to us, which is why you receive annual subsidies from us through our company supplementary health insurance.

Just want to relax despite the daily work routine? We make it possible! You have the opportunity to sign up for one of our professional massages on a regular basis and really let yourself be pampered.

E-Bike & Bicycle Leasing

Would you like to combine sport with climate protection? Then an e-bike or bicycle would certainly be the right thing for you. Through our company, you can easily lease e-bikes and bicycles at great conditions. In doing so, we are doing something good for you, but also for the environment.

Onboarding

To make your start with us as pleasant as possible, we will create your own individual onboarding plan. With the help of our motivated employees, you will get to know both our team and your new workplace, receive optimal training and always have a contact person for any questions you may have. You are not alone with us!

Ask us your questions directly on the phone

Our more than 200 employees form a well-coordinated team that places great importance on personal and respectful interactions. Together, we develop new, innovative solutions—which is why we are a leader in the field of wedding ring production.

Would you also like to become part of our team? We would like to go through good times and bad with you! As a tradition-conscious and modern company, we are on a growth course and are therefore always looking for motivated employees who want to be part of our success story.