Membership Support Advisor (m/w/d)-1

David Lloyd; Hamburg; Vor Ort; EUR 25.000 - 31.000; Vollzeit

Benefits dieser Stelle

Free Club Membership for you and your 

5?0% Discount on food and drinks

Zusammenfassung

David Lloyd sucht eine engagierte Member Support Advisor am Standort Hamburg. Sie bearbeiten Mitgliederanfragen effizient über Chat, Telefon und Email und bieten exzellenten Service.

Die Rolle ist im Campus-Bereich des Membership Hubs, mit festen Arbeitszeiten (9:00–17:00 oder 10:00–18:00). Interne Weiterbildung und Benefits runden das Paket ab.

Qualifikationen

• Voraussetzung: Erfahrung im Outbound-Telefonieren und im Umgang mit Kundenanfragen.
• Ausgeprägte Kundenservice-Fähigkeiten.
• Zielorientierte Arbeitsweise.
• Resilienz und schnelle Reaktionsfähigkeit in einem dynamischen Umfeld.
• Gute Kommunikations- und Organisationsfähigkeiten.
• Bürobasierte Tätigkeit, Pendeln zum Hub erforderlich.

Aufgaben

• Bearbeitung von Mitgliederanfragen über Chat, Telefon und Email.
• Bearbeitung von Anfragen zeitnah, genau und effizient.
• Aktives Engagement mit Mitgliedern zur Bereitstellung bester Service.
• Arbeiten in einem Membership Hub mit festen Arbeitszeiten (9:00–17:00 oder 10:00–18:00).

Kenntnisse

Englisch

Outbound-Telefonie

Kundenservice

Zielorientierung

Jobbeschreibung

Would you like to join Europe's leading premium health and wellness group?

Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor - * Hub Location* to join our team!

Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Based at a hub within our *CLUBNAME* David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00-17:00 or 10:00-18:00, offering a consistent and structured working pattern.

*This role is located at our ...... Membership hub*

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential

Our perks:

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable
• Exceptional customer service skills
• A drive to hit targets
• Resilient with the ability to thrive in a fast-paced environment
• Excellent communication and organisation skills
• You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!

Membership Germany

Anstellungsart:

Art des Stellenangebotes: Intern

Fähigkeiten

• Es ist kein Abschluss erforderlich
• Du beherrscht Englisch