Membership Support Advisor (m/w/d)-1

David Lloyd; Hannover; Vor Ort; EUR 24.000 - 36.000; Teilzeit

Benefits dieser Stelle

Free Club Membership for you and your家

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Wagestream App: Get paid on demand!

Access to our Benefits Suite.

Zusammenfassung

David Lloyd sucht einen engagierten Member Support Advisor für unser Club-Hub in Hannover. Ihre Hauptaufgabe ist die Bearbeitung von Mitgliederanfragen über Chat, Telefon und E-Mail, um eine schnelle und präzise Unterstützung zu gewährleisten.

Sie arbeiten im Büro, haben idealerweise Erfahrung im Call-Center, sind zielorientiert und kommunikationsstark. Flexible Schichtzeiten (9:00-17:00 oder 10:00-18:00) bieten eine strukturierte Arbeitsweise und Entwicklungsmöglichkeiten.

Qualifikationen

• Erfahrung in Outbound-Telefonie und Bearbeitung von Kundenanfragen ist zwingend.
• Vorzugsweise Erfahrungen in Call-Center-Umgebung.
• Ausgezeichnete Kommunikations- und Organisationsfähigkeiten.

Aufgaben

• Bearbeitung von Mitgliederanfragen über Chat, Telefon und E-Mail zeitnah und präzise.
• Bearbeitung von Mitgliedschaftsangelegenheiten und Weiterleitung bei Bedarf.
• Aktiver Kundenkontakt zur bestmöglichen Servicequalität.

Kenntnisse

Outbound-Anrufe

Kundenanfragen bearbeiten

Kundenservice

Zielorientierung

Jobbeschreibung

Would you like to join Europe's leading premium health and wellness group?

Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor - * Hub Location* to join our team!

Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Based at a hub within our *CLUBNAME* David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00-17:00 or 10:00-18:00, offering a consistent and structured working pattern.

*This role is located at our ...... Membership hub*

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential

Our perks:

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable
• Exceptional customer service skills
• A drive to hit targets
• Resilient with the ability to thrive in a fast-paced environment
• Excellent communication and organisation skills
• You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!

Membership Germany

Anstellungsart:

Art des Stellenangebotes: Intern

Fähigkeiten

• Es ist kein Abschluss erforderlich
• Du beherrscht Englisch