Membership Support Advisor (m/w/d)-1

Meridian Spa & Fitness Deutschland GmbH; Deutschland; Vor Ort; EUR 28.000 - 38.000; Vollzeit

Benefits dieser Stelle

Free Club Membership for you and your…

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Personal Training discounts

Career advancement through internal培训

Wagestream App: Get paid on demand!

Access to Benefits Suite

Zusammenfassung

Meridian Spa & Fitness Deutschland GmbH is seeking a Member Support Advisor for a hub location. The role handles member queries across chat, phone and email, delivering timely, accurate responses and maintaining a focus on service quality.

It operates in a structured day pattern, with office-based work in a busy club membership hub. Candidates should have strong customer service skills, be target-driven, and comfortable in a fast-paced environment while contributing to a welcoming, inclusive

Qualifikationen

• Experience in outbound calling and handling customer queries is essential.
• Previous call centre experience would be desirable.
• Exceptional customer service skills and ability to hit targets.

Aufgaben

• Handle member queries via chat, telephone and email promptly and accurately.
• Process membership requests and provide high-quality service to members.
• Engage with members to deliver the best possible experience.

Kenntnisse

Outbound calling

Customer service

Communication

Target-driven

Teamwork

Jobbeschreibung

Would you like to join Europe’s leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor - * Hub Location* to join our team! Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service. Based at a hub within our *CLUBNAME* David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern. *This role is located at our …… membership hub* We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential

Perks

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Experience in outbound calling and handling customer queries is essential.
• Previous experience in a call centre environment would be desirable.
• Exceptional customer service skills
• A drive to hit targets
• Resilient with the ability to thrive in a fast-paced environment
• Excellent communication and organisation skills

You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based. Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club! Membership Germany With 149 clubs across the UK and Europe, David Lloyd Leisure is the leading premium health and wellness group.