Membership Support Advisor (m/w/d)

David Lloyd Clubs; Hamburg; On-site; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Free club membership for you and your

50% discount on food and drinks

Discounts on swimming, tennis lessons,

Personal training discounts

Wagestream app: get paid on demand

Benefits suite access

Job summary

David Lloyd Clubs is seeking a dedicated Member Support Advisor for our Wandsbek hub in Hamburg. You will manage member queries received through Chat, Telephone and Email, ensuring timely and accurate responses, while delivering outstanding service.

The role is based in an office environment with consistent hours (9:00–17:00 or 10:00–18:00). You should be a strong communicator with a passion for member satisfaction and team collaboration.

Qualifications

• Experience in outbound calling and handling customer queries.
• Exceptional customer service skills.
• A drive to hit targets.
• Resilient with the ability to thrive in a fast-paced environment.
• Excellent communication and organisation skills.

Responsibilities

• Handle member queries and requests via Chat, Telephone and Email.
• Process membership queries accurately and efficiently.
• Actively engage with members to deliver high-quality service.
• Work from our Wandsbek hub with a structured weekday schedule (9:00–17:00 or 10:00–18:00).

Skills

Outbound calling

Customer service

Communication

Organization

Target driven

Job description

Would you like to join Europe’s leading premium health and wellness group?

Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor - Wandsbek to join our team!

Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Based at a hub within our Wandsbek David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members.This role is based in one of our Membership Hubs, with working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern.

*This role is located at our Wandsbek club*

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential

Our perks:

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable
• Exceptional customer service skills
• A drive to hit targets
• Resilient with the ability to thrive in a fast-paced environment
• Excellent communication and organisation skills
• You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!

Wandsbek