Membership Support Advisor - Germany. Closes 19 Nov

Club Rugby; Deutschland; Remote; EUR 28,000 - 36,000; Full time

Job summary

Club Rugby in Germany is seeking a dedicated Member Support Advisor to assist members across chat, phone and email channels. You will handle queries, resolve issues and ensure high-quality service aligned with brand standards.

Based at a hub within our Germany David Lloyd Club, you will join a friendly team and follow a consistent 9:00–17:00 or 10:00–18:00 schedule to deliver reliable support to members in German and English as required.

Responsibilities

• Handle member queries via chat, telephone and email
• Process membership queries accurately and efficiently
• Engage with members to provide high-quality service

Job description

Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor - Germanyto join our team!

Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Based at a hub within our Germany David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members.This role is based in one of our Membership Hubs, with working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern.